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Whether it’s billable or non-billable hours, you’ll have the insight on how techs spend their time. Discovery how much time is spent on certain issues, tickets, projects, or client. Start consistently meeting associated agreements and SLAs.
Your team works hard. Make sure they get paid for it. Let your team easily track their time either at the office or on-site. Capture every billable minute for accurate resource utilization and invoicing. Don’t leave additional income on the floor again.
If you’re tired of chasing down techs to enter time at yesterday’s job or write up notes from last week’s work just so that you can approve a timesheet, it’s time to stop. Keep it fast, efficient, and intuitive with accountability tools inside ConnectWise Manage that make approvals faster than ever.
When you’re accounting for every hour of the day, and you’ve got powerful visibility into who’s doing what and when, it’s simple to make sure utilization is at its peak—top-MSPs reach 80%. Keep your techs busy working on the projects and tickets you’ve set as priorities.
Seamlessly carry over tracked billable time, notes, products sold, and expenses into invoices for crystal-clear billing, and rely on automation to get invoices out the door on time, every time.
With the power to create and customize your invoices to meet the specific needs of your business and your clients, you’ve got billing mastered. So whether you need to bill by user, product, or service – or even a combination of them all – ConnectWise Manage has you covered. Prorate billing for new customers, and even pre-bill for everything from routine maintenance to cloud services.
See how ConnectWise Manage gives you better billing and smarter time tracking.
*Commissioned Forrester Consulting Total Economic Impact Study
Build the strong customer relationships that your business relies on with a sophisticated, comprehensive account management solution that shows you everything that matters to your clients.
Do you know what’s affecting your profitability? With dashboards and custom reporting, ConnectWise Manage turns data into an actionable tool to help drive decision-making.
With top-of-the-line ticketing and dispatching, plus the ability to capture all billable time, your help desk and service will be better than ever.