IT documentation software & tools

Documentation (formerly ITBoost) features that transform your business

Managing multiple IT documentation systems is more than just time-consuming—it’s costly. Documentation (formerly ITBoost) is an intuitive IT documentation software that decreases platform dependency and costs by consolidating separate IT documentation tools. From customer knowledge bases to devices and everything in between, ITBoost ties it all together for a seamless, streamlined experience that saves your team time and headaches.

Centralized documentation

Build a knowledge base your business can thrive off of with built-in best practices that drive efficiencies. A centralized approach ensures anyone in the business can quickly access what they need.

Asset discovery

Get an up-to-date and complete picture of a customer's assets without the need of putting in manual work to collect assets and it’s data from the cloud integrations.

VoIP integrations

Give techs complete visibility of who is calling, who the caller contact last talked to, and all the linked assets and KB articles. All this information up front helps techs consistently deliver amazing customer experiences.

Deep ConnectWise integrations

Documentation (formerly ITBoost) deeply integrates with ConnectWise PSA, ConnectWise Automate, and Reports and Dashboards (formerly BrightGauge) to bring the valuable information being tracked right where your team needs it.

Standard operating procedures

Define SOPs within Documentation (formerly ITBoost) to standardize the way processes are followed - standardization is the backbone of increased productivty and efficiency.

Password management

Securely track passwords in the Documentation (formerly ITBoost) password vault. With deep control over user access, these passwords stay securely stored for admin use. You can even generate password reports, giving you deep insight into password audit trails.

One-click onboarding

For ConnectWise PSA partners, Documentation (formerly ITBoost) onboarding takes just one click. By enabling Documentation from within PSA, a data sync is initiated and the time to get started is drastically reduced.

How can Documentation (formerly ITBoost) software benefit your business?

Improve service delivery

Drive smoother, smarter, and more efficient service delivery with an IT platform that cuts through the noise, giving you easy access to the customer data that matters most.

Increase operational efficiency

Reduce the tedious, time-consuming manual work that comes with switching back and forth between different solutions, speeding up service time.

Decrease platform dependency

Say goodbye to managing disconnected systems for different data sources and tasks, and say hello to Documentation (formerly ITBoost)—the only IT documentation tool you need.

Before Documentation (formerly ITBoost), we didn’t have a centralized place for documentation. If any of our team had it, they made it themselves, and not everyone knew where it was or had access to it. Now we have standardized documentation with rights management and version control that all of our technicians use to deliver faster, more profitable support to our customers.

Centre Technologies