Customer Satisfaction (CSAT)
Instantly and directly measure every customer interaction to keep your finger on the pulse.
Identify friction points, learn what’s going well, and fix issues before they become a bigger problem.
Net Promoter Score (NPS)
Gain valuable insights into your customer relationships and satisfaction levels.
Action these metrics to increase retention, capitalize on growth opportunities, and improve referral quality.
Project Surveys
Collect vital client feedback on projects during and after completion.
Ensure your projects are on the right track while they are in progress, and learn what you can improve in future.
Features to build customer loyalty at every touchpoint
Insightful data
Segment, filter, and use tags to better understand your business and tailor your services to your client’s unique needs.
Real-time dashboards
See a summary of performance metrics and an aerial overview of customer sentiment with real-time analytics and dashboards.
One-click surveys
Get instant reviews and critical comments by triggering surveys at the close of every service ticket.
Automated actions
Set up workflows, instantly respond to issues, and increase the efficiency and effectiveness of your service.
Feedback widget
Show off your CSAT / NPS scores and positive customer reviews in real-time to boost your credibility and generate new leads.
Templated reports
Create custom reports to prove your value to clients, present data-driven opportunities, and drive meaningful conversations.
Integrations
Leverage your customer data with our custom built service integrations
PSA
We’ve made it easy to integrate Customer Feedback (formerly SmileBack) into your existing systems. Just connect, start sending surveys, and receive feedback in minutes.
Microsoft Teams
Automatically get updated customer feedback to share with your team or a direct channel for actioning.
Reports and Dashboards (formerly BrightGauge)
Manage statistics in one place, see your feedback alongside your KPIs from revenue to open tickets.
Dropbox
Sync and store your customer feedback data, based on a schedule that works for your business.
Lifecycle Insights
Delivers you the insights you need to improve your QBR process, your business and the businesses of your clients.
Cloud Radial
Integrate your client-portal data for deeper reporting, enhanced automations and more marketing features.
Zapier
Use your metrics in almost anyway imaginable by linking your results between your apps with ease.
Connect Smart
Measure your scores alongside your finance, sales and marketing metrics and produce reports in a few clicks.
Captain's Chair
Integrate your data to save time on reporting and improve your client engagement to drive new business.
All features included in each price tier
- One-Click Surveys
- Customer Satisfaction (CSAT)
- Net Promoter Score (NPS)
- Website Widget
- Integrations and API
- Dynamic PSA Updates
- Custom Reporting
- Google Reviews
- Slack and MS Teams Notifications
- Automated Workflows
- Realtime Dashboards
- Data Filtering and Segmentation
