PSA & RMM

Solve any challenge with one platform

Operate more efficiently, reduce complexity, improve EBITDA, and much more with the purpose-built platform for MSPs.

Cybersecurity & Data Protection

Ensure security and business continuity, 24/7

Protect and defend what matters most to your clients and stakeholders with ConnectWise's best-in-class cybersecurity and BCDR solutions.

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Integrate and automate to unlock cost savings

Leverage generative AI and RPA workflows to simplify and streamline the most time-consuming parts of IT.

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Join hundreds of thousands of IT professionals benefiting from and contributing to a legacy of industry leadership when you become a part of the ConnectWise community.

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Experience the ConnectWise Way

Join hundreds of thousands of IT professionals benefiting from and contributing to a legacy of industry leadership when you become a part of the ConnectWise community.

ConnectWise

Connectwise MDR

24/7 fully managed endpoint defense

Leverage cybersecurity experts to monitor client endpoints to detect, respond, and recover from cyberattacks. 

Discover how ConnectWise MDR delivers peace of mind

Detect and respond faster

Combine advanced endpoint threat detection with a fully staffed SOC to monitor, detect, and respond to cyberthreats 24/7 across all your managed endpoints.

Minimize alert fatigue

Improve security outcomes by reducing false positives and prioritizing actionable alerts to ensure critical threats are promptly identified and addressed.

Increase ROI and margins

By reducing incident escalation and resolution times, ConnectWise MDR contributes to a more efficient and profitable security framework vs building your own SOC.

BENEFITS

See how MDR can help you deliver reliable cybersecurity

Leverage 24/7 monitoring, intelligent alert handling, and expert incident support to reduce internal workload and improve security outcomes.

Strengthen protection with multi-vendor EDR

Protect endpoints, one of the most exploited attack surfaces. ConnectWise MDR offers industry-leading detection and response technologies from vendors like Bitdefender, SentinelOne, and Microsoft (both for endpoints and Microsoft 365 environments).

Standardize response with customizable runbooks

With ConnectWise MDR, you can provide customized action instructions per individual customer to guide the ConnectWise security operations center (SOC) analysts’ actions.

Accelerate outcomes with incident resolution assistance

We don't just escalate alerts to our MSP partners, the ConnectWise MDR adds incident response guidance in the alert escalations.

Respond confidently with alert handling and increased visibility

ConnectWise security analysts receive alerts from multiple data sources and work those alerts within the native consoles, to acknowledge, escalate, and resolve events.

For us, having 24/7 monitored EDR or MDR is not an option, it’s a requirement. One of the biggest benefits of [ConnectWise MDR] has been enabling us to step into the managed security services market without having to build out an entire 24/7 SOC.

The ConnectWise team manages all the alerts and detects what is actionable for us, offering 24/7/365 expert monitoring of our clients’ networks.

FEATURES

ConnectWise MDR makes cybersecurity easier

Risk Mitigation

Minimize client threat exposure with MDR

Our Cyber Research Unit (CRU) specializes in MSP-specific threat intelligence and proactive threat hunting. To help you respond swiftly, these expert analysts:

  • Continuously update detection rules to address emerging risks
  • Provide valuable incident response guidance during alert escalations
  • Improve prioritization and triage efficiently for faster time to resolution

Dashboards & Reporting

Stay in the know and meet compliance requirements

Our dashboards and MDR Executive Report offer comprehensive, real-time information on your service, including incident reports and response actions. This helps you stay in control, improve time-to-resolution, and enhance customer satisfaction.

Cybersecurity Experts

Strengthen your team and your defenses

Access elite cybersecurity experts who use AI-powered tech to gather MSP-specific threat intelligence, helping you:

  • Monitor, detect, and respond to threats 24/7
  • Better protect your customers’ businesses from advanced cyberattacks
  • Focus on critical business objectives to minimize your total cost of ownership

FAQs

What is managed detection and response?

Managed detection and response (MDR) is a cybersecurity service that combines automated advanced threat detection technologies that can be combined with human expertise to proactively identify and prevent security incidents. It combines endpoint detection and response (EDR) with security experts, a security operations center (SOC), to proactively detect and remediate threats.

How does managed detection and response work?

MDR deploys autonomous agents to endpoints to enable real-time file analysis, code analysis, remediation, and deep visibility response. This includes endpoints physically connected to the network as well as disconnected devices for mobile or work-from-home staff. MDR combines endpoint detection and response (EDR) with skilled security professionals, a security operations center (SOC). The SOC is the team monitoring and managing the security alerts and notifications from the MDR and helps protect against cyberattacks.

Why is managed detection and response important?

MDR is important because it provides organizations with a proactive approach to cybersecurity. It helps in detecting and responding to threats in real-time, reducing the time between detection and response. MDR also offers access to skilled security professionals who can provide guidance and support during security incidents, enhancing an organization's overall security posture.

How does MDR compare to XDR?

Managed detection and response (MDR) and extended detection and response (XDR) are both cybersecurity solutions, but they differ in scope and capabilities. MDR focuses on monitoring and responding to threats within an organization's network and endpoints. On the other hand, XDR extends this capability by integrating and correlating data from multiple security products and sources, including network, endpoint, cloud, and more. XDR provides a broader and more holistic view of the organization's security landscape.

Is EDR or MDR right for you?

MDR is EDR software that includes the security expertise of a SOC. The SOC is an internal team of security experts responsible for monitoring and responding to security incidents. Organizations with limited resources and expertise may benefit from partnering with an MDR provider to enhance their security capabilities. Larger organizations with mature security operations may choose to have an in-house SOC and leverage MDR services for additional support.

Does ConnectWise offer enterprise MDR solutions?

Yes, we offer enterprise MDR solutions tailored to meet the specific needs of large organizations. Our enterprise MDR services include comprehensive threat detection, incident response, and ongoing monitoring to ensure the security of your organization's critical assets.

How to select the best MDR for your needs?

When selecting an MDR provider, consider factors such as their experience, expertise, and track record in the industry. Evaluate their technology stack, including the tools and technologies they use for threat detection and response. Assess their ability to provide 24/7 monitoring and incident response capabilities. Additionally, consider their pricing model, scalability, and the level of customization they offer to align with your organization's unique requirements.

MDR vs NDR?

Managed detection and response (MDR) focuses on detecting and responding to threats within an organization's endpoints. It combines technology and human expertise to proactively identify and mitigate security incidents. On the other hand, network detection and response (NDR) specifically focuses on monitoring and analyzing network traffic to detect and respond to threats.

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