Discover how ConnectWise RMM can transform your IT team
80% reduction in alerts
Eliminate noise and free your team to focus on critical tickets and faster resolutions.
100K+ devices in one tenant
Benefit from scalability only found with ConnectWise RMM.
50% reduction in tickets
Drive efficiency through automated ticket consolidation and preconfigured remediation tasks.
ConnectWise RMM recognized for innovation and quality
Drive operational efficiency with innovative features
Take IT management to the next level with innovative features designed to help you work faster and smarter.
Automated patching
Simplify patch management for OS and third-party tools while gaining peace of mind with OS security updates tested by the NOC.
Intelligent alerts
Gain broader issue coverage with fewer tickets due to out-of-the-box NOC-tuned monitoring conditions and automation.
Remote troubleshooting
Resolve issues quickly with fast, flexible, and secure remote access to all devices under management through ScreenConnect.
Expert services
Extend your team’s bandwidth or skillsets by engaging RMM-trained experts from our ConnectWise NOC, Help Desk, or Dedicated Technician teams.
IT automation
Connect your processes with workflow orchestration and create scripts and monitors in minutes with ConnectWise Sidekick for RMM™.
Network mastery
Expand your service offering with the ability to discover, monitor, and analyze your clients’ networks from within your RMM tool.
BENEFITS
Monitor and manage every device through a single solution
FULL VISIBILITY
One view, every device
No more juggling disconnected tools. Get a real-time, unified view into every endpoint and network device across your environment—so you always know what's happening and where. With centralized visibility into performance, patching, and alerts, you can quickly assess health, spot issues early, and focus on strategic work instead of firefighting.
PROACTIVE ISSUE RESOLUTION
Stay ahead with smart alerting
Catch problems before they escalate. ConnectWise RMM uses live topology mapping and intelligent alerting to help you identify, prioritize, and resolve issues early—often before users even notice. This means fewer support tickets, less downtime, and more time to focus on proactive improvements rather than reacting to issues.
ALWAYS-OPTIMIZED SYSTEMS
Effortless, automated patching
Eliminate manual patching headaches and reduce vulnerabilities. With ConnectWise RMM, patch management happens automatically, ensuring systems stay secure and compliant without constant oversight. Spend less time tracking updates and more time delivering value, all while dramatically lowering security risk.
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RMM Resources
FAQs about ConnectWise RMM
What is RMM software?
Remote monitoring and management (RMM) software is a platform that helps managed service providers (MSPs) support their clients’ IT system infrastructure. RMM tools enable the monitoring of clients’ endpoints in real time, automate the routine and emergency patching of applications, and troubleshoot device issues. The goal is to become proactive about maintaining devices and quickly resolve customer issues.
What does RMM software do?
A remote monitoring and management (RMM) software works by facilitating a remote connection to client workstations, servers, virtual machines, and other network devices. With the established connection, MSPs can monitor device health, troubleshoot issues, collect data to generate reports, as well as respond to cybersecurity threats and performance degradation faster.
What’s the difference between traditional RMM software and unified monitoring and management?
RMM typically refers to the monitoring and maintenance of traditional endpoints like workstations and servers. ConnectWise Unified Monitoring and Management (UMM) solutions strive to provide true visibility and control that extends to virtual environments, cloud infrastructure, networks, backups, and more. ConnectWise RMM is the cornerstone of our UMM portfolio, including solutions like ConnectWise ScreenConnect™ and Integrated Expert Services, like ConnectWise NOC Services and Help Desk Services.
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