PSA & RMM

Solve any challenge with one platform

Operate more efficiently, reduce complexity, improve EBITDA, and much more with the purpose-built platform for MSPs.

Cybersecurity & Data Protection

Ensure security and business continuity, 24/7

Protect and defend what matters most to your clients and stakeholders with ConnectWise's best-in-class cybersecurity and BCDR solutions.

Hyperautomation

Integrate and automate to unlock cost savings

Leverage generative AI and RPA workflows to simplify and streamline the most time-consuming parts of IT.

University

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Check out our online learning platform, designed to help IT service providers get the most out of ConnectWise products and services.

About Us

Experience the ConnectWise Way

Join hundreds of thousands of IT professionals benefiting from and contributing to a legacy of industry leadership when you become a part of the ConnectWise community.

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Experience the ConnectWise Way

Join hundreds of thousands of IT professionals benefiting from and contributing to a legacy of industry leadership when you become a part of the ConnectWise community.

ConnectWise

Connectwise RMM™

Deliver faster, proactive IT with best-in-class RMM software

Centralize IT operations and take control of every endpoint with intelligent automation through Remote Monitoring and Management. 

Discover how ConnectWise RMM can transform your IT team

80% reduction in alerts

Eliminate noise and free your team to focus on critical tickets and faster resolutions.

100K+ devices in one tenant

Benefit from scalability only found with ConnectWise RMM.

50% reduction in tickets

Drive efficiency through automated ticket consolidation and preconfigured remediation tasks.

ConnectWise RMM recognized for innovation and quality

Drive operational efficiency with innovative features

Take IT management to the next level with innovative features designed to help you work faster and smarter.

Automated patching

Simplify patch management for OS and third-party tools while gaining peace of mind with OS security updates tested by the NOC.

Intelligent alerts 

Gain broader issue coverage with fewer tickets due to out-of-the-box NOC-tuned monitoring conditions and automation.

Remote troubleshooting

Resolve issues quickly with fast, flexible, and secure remote access to all devices under management through ScreenConnect.

Expert services

Extend your team’s bandwidth or skillsets by engaging RMM-trained experts from our ConnectWise NOC, Help Desk, or Dedicated Technician teams.

IT automation

Connect your processes with workflow orchestration and create scripts and monitors in minutes with ConnectWise Sidekick for RMM™.

Network mastery

Expand your service offering with the ability to discover, monitor, and analyze your clients’ networks from within your RMM tool.

With RMM, I've definitely noticed the ease of onboarding a new customer through the system. Getting everything set up with patching and alerts, and all of that is really seamless. We also see a crazy amount of tickets come in, but at the end of the day, between 150-200 are getting auto-cleared—these two things are the biggest savings for us.

The cloud-based ConnectWise RMM tool has been a game-changer for us. The biggest benefit is the scripting engine, it just makes everything so easy!

We manage more than 33,000 agents and multiple servers. We sought out to find a solution that balanced cost-effectiveness with functionality.

BENEFITS

Monitor and manage every device through a single solution

FULL VISIBILITY

One view, every device

No more juggling disconnected tools. Get a real-time, unified view into every endpoint and network device across your environment—so you always know what's happening and where. With centralized visibility into performance, patching, and alerts, you can quickly assess health, spot issues early, and focus on strategic work instead of firefighting.

PROACTIVE ISSUE RESOLUTION

Stay ahead with smart alerting

Catch problems before they escalate. ConnectWise RMM uses live topology mapping and intelligent alerting to help you identify, prioritize, and resolve issues early—often before users even notice. This means fewer support tickets, less downtime, and more time to focus on proactive improvements rather than reacting to issues.

ALWAYS-OPTIMIZED SYSTEMS

Effortless, automated patching

Eliminate manual patching headaches and reduce vulnerabilities. With ConnectWise RMM, patch management happens automatically, ensuring systems stay secure and compliant without constant oversight. Spend less time tracking updates and more time delivering value, all while dramatically lowering security risk.

FAQs about ConnectWise RMM

What is RMM software?

Remote monitoring and management (RMM) software is a platform that helps managed service providers (MSPs) support their clients’ IT system infrastructure. RMM tools enable the monitoring of clients’ endpoints in real time, automate the routine and emergency patching of applications, and troubleshoot device issues. The goal is to become proactive about maintaining devices and quickly resolve customer issues. 

What does RMM software do?

A remote monitoring and management (RMM) software works by facilitating a remote connection to client workstations, servers, virtual machines, and other network devices. With the established connection, MSPs can monitor device health, troubleshoot issues, collect data to generate reports, as well as respond to cybersecurity threats and performance degradation faster. 

What’s the difference between traditional RMM software and unified monitoring and management?

RMM typically refers to the monitoring and maintenance of traditional endpoints like workstations and servers. ConnectWise Unified Monitoring and Management (UMM) solutions strive to provide true visibility and control that extends to virtual environments, cloud infrastructure, networks, backups, and more. ConnectWise RMM is the cornerstone of our UMM portfolio, including solutions like ConnectWise ScreenConnect™ and Integrated Expert Services, like ConnectWise NOC Services and Help Desk Services.

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