Discover how ConnectWise MDR delivers peace of mind
Detect and respond faster
Combine advanced endpoint threat detection with a fully staffed SOC to monitor, detect, and respond to cyberthreats 24/7 across all your managed endpoints.
Minimize alert fatigue
Improve security outcomes by reducing false positives and prioritizing actionable alerts to ensure critical threats are promptly identified and addressed.
Increase ROI and margins
By reducing incident escalation and resolution times, ConnectWise MDR contributes to a more efficient and profitable security framework vs building your own SOC.
BENEFITS
See how MDR can help you deliver reliable cybersecurity
Leverage 24/7 monitoring, intelligent alert handling, and expert incident support to reduce internal workload and improve security outcomes.
Strengthen protection with multi-vendor EDR
Protect endpoints, one of the most exploited attack surfaces. ConnectWise MDR offers industry-leading detection and response technologies from vendors like Bitdefender, SentinelOne, and Microsoft (both for endpoints and Microsoft 365 environments).
Standardize response with customizable runbooks
With ConnectWise MDR, you can provide customized action instructions per individual customer to guide the ConnectWise security operations center (SOC) analysts’ actions.
Accelerate outcomes with incident resolution assistance
We don't just escalate alerts to our MSP partners, the ConnectWise MDR adds incident response guidance in the alert escalations.
Respond confidently with alert handling and increased visibility
ConnectWise security analysts receive alerts from multiple data sources and work those alerts within the native consoles, to acknowledge, escalate, and resolve events.
FEATURES
ConnectWise MDR makes cybersecurity easier

Risk Mitigation
Minimize client threat exposure with MDR
Our Cyber Research Unit (CRU) specializes in MSP-specific threat intelligence and proactive threat hunting. To help you respond swiftly, these expert analysts:
- Continuously update detection rules to address emerging risks
- Provide valuable incident response guidance during alert escalations
- Improve prioritization and triage efficiently for faster time to resolution

Dashboards & Reporting
Stay in the know and meet compliance requirements
Our dashboards and MDR Executive Report offer comprehensive, real-time information on your service, including incident reports and response actions. This helps you stay in control, improve time-to-resolution, and enhance customer satisfaction.

Cybersecurity Experts
Strengthen your team and your defenses
Access elite cybersecurity experts who use AI-powered tech to gather MSP-specific threat intelligence, helping you:
- Monitor, detect, and respond to threats 24/7
- Better protect your customers’ businesses from advanced cyberattacks
- Focus on critical business objectives to minimize your total cost of ownership
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Resources to help guide you
FAQs
What is managed detection and response?
Managed detection and response (MDR) is a cybersecurity service that combines automated advanced threat detection technologies that can be combined with human expertise to proactively identify and prevent security incidents. It combines endpoint detection and response (EDR) with security experts, a security operations center (SOC), to proactively detect and remediate threats.
How does managed detection and response work?
MDR deploys autonomous agents to endpoints to enable real-time file analysis, code analysis, remediation, and deep visibility response. This includes endpoints physically connected to the network as well as disconnected devices for mobile or work-from-home staff. MDR combines endpoint detection and response (EDR) with skilled security professionals, a security operations center (SOC). The SOC is the team monitoring and managing the security alerts and notifications from the MDR and helps protect against cyberattacks.
Why is managed detection and response important?
MDR is important because it provides organizations with a proactive approach to cybersecurity. It helps in detecting and responding to threats in real-time, reducing the time between detection and response. MDR also offers access to skilled security professionals who can provide guidance and support during security incidents, enhancing an organization's overall security posture.
How does MDR compare to XDR?
Managed detection and response (MDR) and extended detection and response (XDR) are both cybersecurity solutions, but they differ in scope and capabilities. MDR focuses on monitoring and responding to threats within an organization's network and endpoints. On the other hand, XDR extends this capability by integrating and correlating data from multiple security products and sources, including network, endpoint, cloud, and more. XDR provides a broader and more holistic view of the organization's security landscape.
Is EDR or MDR right for you?
MDR is EDR software that includes the security expertise of a SOC. The SOC is an internal team of security experts responsible for monitoring and responding to security incidents. Organizations with limited resources and expertise may benefit from partnering with an MDR provider to enhance their security capabilities. Larger organizations with mature security operations may choose to have an in-house SOC and leverage MDR services for additional support.
Does ConnectWise offer enterprise MDR solutions?
Yes, we offer enterprise MDR solutions tailored to meet the specific needs of large organizations. Our enterprise MDR services include comprehensive threat detection, incident response, and ongoing monitoring to ensure the security of your organization's critical assets.
How to select the best MDR for your needs?
When selecting an MDR provider, consider factors such as their experience, expertise, and track record in the industry. Evaluate their technology stack, including the tools and technologies they use for threat detection and response. Assess their ability to provide 24/7 monitoring and incident response capabilities. Additionally, consider their pricing model, scalability, and the level of customization they offer to align with your organization's unique requirements.
MDR vs NDR?
Managed detection and response (MDR) focuses on detecting and responding to threats within an organization's endpoints. It combines technology and human expertise to proactively identify and mitigate security incidents. On the other hand, network detection and response (NDR) specifically focuses on monitoring and analyzing network traffic to detect and respond to threats.
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