ConnectWise AI Agents
Drive double-digit improvements in team productivity, ticket resolution time, and escalation reduction with ConnectWise Agentic. Built on the ConnectWise Platform, ConnectWise AI Agents are your unfair advantage in the modern IT business era.
Intelligent agents orchestrate workflows across your service operations – unlocking your team's bandwidth and your business' full potential.
Turns chats, emails, and support calls into structured service work.
Determines what should happen next and routes the work.
Uses live endpoint context to diagnose and complete the fix.
The user is back to work, the ticket is updated, and the complete AI Agents trail is ready for the technician.
Service Desk Agents
Bring specialized AI Agents into PSA workflows to help teams triage requests, resolve routine work, and oversee service quality at scale while keeping you in control.
"With ConnectWise AI Agents running on ConnectWise [PSA], it feels like we added two extra analysts to our team—without hiring. Productivity, response times, and ticket quality have all noticeably improved."
- Mike Pearlstein, Founder & CEO
Fusion Computing
RMM AI Agent
Connect your PSA and RMM with specialized ConnectWise AI Agents, turning your service desk into an agentic command center. Your team stays in control while the agents investigate and determine remediation solutions at scale.
"[RMM AI Agent] knows our devices, scripts and tools, so even when it can’t act, it knows why and what’s next. Level 2 and 3 thinking, started by a level 1 ... Breakeven on our ConnectWise AI spend is now about 16 minutes per tech per day."
- Blake Bath, General Manager
RealBytes
Teams, Email, and Voice Agents
Meet your clients where they are, and save your team the pain of retyping every request. ConnectWise AI Agents understand intent, capture context, and draft action-ready tickets from phone calls, Teams messages, and emails — enabling intelligent service intake however your clients prefer to reach out.
"We are proud to be a major advocate for utilising ConnectWise AI Agents inside Teams, as it supports us in closing the loop for our clients but also empowers them by simplifying the process..."
- Jordan Jilg, IT Operations
Rummage Technical | Under CTRL
See how ConnectWise partners are putting AI Agents to work across their service operations and achieving measurable improvements in efficiency, capacity, and service delivery.
Talk with our experts about how ConnectWise can help you scale smarter with AI.
