RMM Agent
The RMM Agent combines live device data and ticket context to automate diagnostics and propose fixes. Technicians approve any endpoint changes so they're always in control.
Clears temp files, the Windows Update download cache and the Recycle Bin. Nothing runs until you approve.
Windows cannot grow the page file and Outlook cannot write to its data file, causing the device to stall.
The RMM Agent determines the best fix, but the technician makes the final call on implementation, so your team is always in the driver's seat.
Every diagnostic, recommendation, and approved action stays on the ticket, giving your team a consistent evidence trail and full control over endpoint changes.
The RMM Agent delivers this value by bringing together:
Part of ConnectWise Agentic
The RMM Agent runs on the same data your business runs on. They work from your tickets, workflows, client history, and device data, so every recommendation reflects how your team operates and what each client expects.
AI that sits outside the platform sees a single ticket, while ConnectWise AI Agents see the whole story. This becomes your team's compounding advantage.
How It Works
A guided path from service context to a safe, evidence-backed resolution.
Understand
The agent reads the ticket details and conversation history, identifies the linked RMM device, and retrieves live endpoint information.
Investigate
Read-only diagnostics run automatically to gather evidence and confirm or rule out likely causes.
Recommend
The agent proposes an action from a vetted catalog, showing the reasoning, target device, and execution parameters.
Approve & act
The technician reviews the proposal. Any action that changes the device requires explicit approval before execution.
Demo
Seeing is believing. Take a few minutes to watch the product demo and you will:
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