SOFTWARE FOR IT DEPARTMENTS
ITSM software that keeps systems running at peak performance
From unified endpoint management to help desk and ticketing, ConnectWise provides the industry's leading IT service management (ITSM) software and cybersecurity solutions for world-class IT organizations.
50,000+ IT pros trust their businesses to ConnectWise
Your IT stack should work together — not against you
Streamline your stack with a platform that plays well with your existing tools
From ticketing to patching, ConnectWise unifies IT tools into one powerful platform—boosting productivity, reducing downtime, and enabling your team to do more with less.
Increase visibility, reduce alert fatigue
Monitor and manage every endpoint from a single pane of glass, and reduce alert noise by up to 80% with intelligent alerting and prebuilt remediation tasks.
Must-see features and use cases of the ITSM platform
Endpoint monitoring and management
Monitor endpoints and network devices, plus NOC-assessed Windows OS security patching and automated third-party patching.
Remote control
Troubleshoot and resolve issues anytime, anywhere with remote control capabilities on a workstation, web browser, or mobile app.
IT asset management
Get complete inventory of IT assets, including configurations, serial numbers, and warranties to help you operate more efficiently and effectively.
Patch management
Automate patch scheduling and approval to simplify deployment and compliance, reducing security risk while optimizing system performance.
Auto-remediation
Fix IT problems as soon as they’re detected with over 400 out-of-the-box scripts, freeing up your IT team to focus on more complex tasks.
Help desk management
Increase your ITSM service desk productivity with automated ticket, notification, and assignment workflows, including 70+ AI-assisted actions.
Co-managed threat detection
Enhance your cybersecurity strategy with 24/7 threat monitoring, analysis, and response—backed by expert SOC support to help your internal team stay ahead of evolving threats.
Data protection
Hyper-flexible appliance or direct-to-cloud backup, disaster recovery, and business continuity to protect data in Windows, VMware, Linux, MacOS, the public cloud, Microsoft 365, IaaS models, and Google Workspace.
Simplify complex IT tasks with a unified platform built for visibility, automation, and speed
Streamlined IT and cybersecurity on the ConnectWise Asio™ platform
ConnectWise offers a modern ITSM solution for IT and network admins to scale, secure, and simplify operations. Built on the Asio platform, it unifies your IT ecosystem with speed, intelligence, and automation.
With ConnectWise, IT departments can:
- Optimize IT operations with next-gen automation and orchestration
- Gain complete visibility through powerful remote monitoring and management (RMM)
- Secure your environment with built-in, co-managed threat detection and response
- Support hybrid workforces using the industry-leading remote control and access tools
- Accelerate incident resolution and reduce downtime across infrastructure
One platform. Many applications. Zero chaos.
Endpoint monitoring and management
Take ITSM monitoring to the next level by leveraging AI-powered automation, intelligent monitoring and alerts, as well as expert NOC services.
Remote control and access
Elevate IT support with secure, on-demand remote access and control. Deliver faster resolutions, reduce downtime, and support end users anywhere—without compromising security.
Helpdesk and ticketing
IT teams can do more with less by seamlessly tying cybersecurity services into your business management processes, such as project and ticket management, time tracking, or billing.
Security information and event management
Strengthen your security posture with real-time threat detection, automated response, and compliance-ready reporting. ConnectWise SIEM empowers IT teams to stay ahead of evolving threats—without adding complexity.
Join our experts for a live demo and see how ConnectWise can streamline your internal IT operations.
ConnectWise partner services and support are unmatched. We’re here for you.
Expert guidance, 24/7 support, and tools to empower your internal IT every step of the way.
Network Operations Center (NOC)
Our NOC allows you to scale your business with help from experts.
Security Operations Center (SOC)
Cybercriminals don’t take a day off, and neither does the ConnectWise SOC.
FAQs
Is ConnectWise suitable for in-house IT teams, or only for MSPs?
While ConnectWise is a trusted name in the MSP community, it’s also a powerful solution for internal IT departments. The platform supports IT teams with automation, remote support, asset tracking, and compliance tools—ideal for any IT operation.
How does ConnectWise help IT departments improve operational efficiency?
ConnectWise centralizes core IT functions—like ticketing, monitoring, patch management, and reporting—into a single, integrated platform. This reduces manual tasks and increases productivity, allowing IT teams to focus on strategic initiatives.
Can ConnectWise support IT department scalability as our business grows?
Yes. ConnectWise is designed to scale with your organization. Its modular architecture and cloud-based tools enable IT departments to manage increasing workloads, users, and endpoints without compromising service quality.
What cybersecurity features does ConnectWise offer for IT departments?
ConnectWise offers built-in cybersecurity solutions including endpoint detection and response (EDR), vulnerability management, threat detection, and security information and event management (SIEM). These features help IT departments protect critical infrastructure from modern threats.
What kind of automation can IT departments achieve with ConnectWise?
ConnectWise enables automation across repetitive tasks like patch deployment, incident response, user onboarding, and asset management. This reduces error rates and improves response times, giving IT departments more control and consistency.
How does ConnectWise help IT teams manage remote or hybrid environments?
ConnectWise provides remote monitoring and management (RMM), secure remote access, and cloud-based visibility tools, allowing IT departments to support distributed teams and remote assets effectively and securely.