CONNECTWISE RMM
Intelligent monitoring and alerting software, built for modern IT management for busy IT teams
Work smarter not harder with monitoring and alerting software designed to support Windows, Mac, Linux, and VMware. Optimize your IT operations with hundreds of pre-built intelligent alerts and custom monitors to detect, prevent, resolve, and report IT issues faster—before they impact users or critical systems.
Minimize alert fatigue with a powerful monitoring and alerting solution
Shift from reactive to proactive, with out-of-the-box intelligent monitoring and alert management that eliminates up to 80% of RMM alert clutter and false positives generated by other tools. Reduce ticket noise without sacrificing the breadth and depth of an advanced monitoring solution.
Out-of-the-Box Intelligent Alerts
Monitor devices with a robust set of over 1,200 pre-built alerts designed based on our NOC team’s experience successfully managing over 1 million devices
Automated Alert Remediation
Eliminate alerting noise with automatic consolidation of related issues, pre-configured remediation tasks, and recommended steps for issue resolution
Expanded Visibility
Consolidate your view with unified monitoring that includes security, endpoint, network, backup, and cloud in one solution
Custom Monitoring and PSA Integration
Build custom and complex monitors tailored to your environments, add scripts for automated remediation, and define ticket creation rules in PSA to streamline your business processes
Managed Monitoring Services
Offload 24/7/365 monitoring of your most critical servers to the ConnectWise NOC team, freeing your team to focus on delivering strategic value
AI-Assisted Monitor Creation
Save time and reduce human error by using ConnectWise Sidekick for RMM to generate event log monitors
FAQs
What is the difference between monitoring and alerting?
Monitoring refers to the continuous oversight of endpoints, networks, and systems, while alerting is the real-time notification mechanism for issues, anomalies, or performance thresholds being breached.
What types of systems and devices can be monitored?
You can monitor servers, workstations, network devices (routers, switches, firewalls), and virtual machines across multiple operating systems including Windows, macOS, and Linux.
Can I customize what gets monitored?
Yes, you can tailor monitoring to specific hardware components (CPU, memory, disks), software processes, event logs, and network services.
How can I avoid alert fatigue from too many notifications?
Alert fatigue occurs when your team is overwhelmed by frequent or irrelevant alerts—some of which turn out to be false positives or informational only notifications. With ConnectWise RMM’s intelligent monitoring and alerting software, you can significantly reduce noise by shifting from reactive alerts to proactive, context-aware monitoring.
Our platform eliminates up to 80% of unnecessary alerts through built-in intelligence and alert correlation to minimize disruption without compromising visibility. You can also customize alert sensitivity, prioritize critical alerts, and automate responses for known issues—so your team only engages when it truly matters.
Can alerts trigger automated remediation actions?
Yes, you can configure automated scripts (e.g., restart a service, free up disk space) through monitors to run when an alert is triggered.
Can your monitoring system help us prioritize high-impact issues over low-risk alerts automatically?
ConnectWise RMM uses a combination of out of the box intelligent alerts, the correlation engine, and customizable thresholds and complex monitors to consolidate related alerts, filter out low-priority noise, and help your team focus on high-impact issues.
How accurate is the alert functionality, and can we reduce false positives to improve team focus?
The intelligent alerts in ConnectWise RMM were built by our NOC team who use them- and maintain them- to effectively manage over a million devices today. ConnectWise RMM software can help reduce false positives using a combination of intelligent alerting, customizable thresholds, and suppression rules and help your IT team stay focused on critical issues.
What impact will IT teams experience in terms of technician efficiency or faster resolution time due to improved alerting?
IT teams report faster triage, reduced alert fatigue, and improved technician efficiency by focusing only on actionable issues. You can use our RMM ROI Calculator to help estimate the potential savings for your business.
How customizable are your system health monitors, and can we create composite or multi-metric conditions?
ConnectWise RMM allows customization of system health monitors, including complex monitors that allow you to use logical operators like “AND” and “OR” that will generate an alert only if all defined criteria are met.
Can we tie alerts directly to remediation workflows or ticket generation rules inside our PSA?
Yes. RMM alerts can trigger automated scripts, remediation workflows, or PSA ticket creation based on predefined rules, improving incident response speed.
Does your monitoring support SNMP or third-party integrations for network and IoT devices?
Yes. The network monitoring and management capabilities built into ConnectWise RMM allow partners to monitor network devices as well as effectively troubleshoot network issues.
Are alert configurations and monitoring templates reusable across tenants or do they need to be rebuilt per client?
Templates are fully reusable across clients and sites, enabling scalable IT alerting management without duplicating configurations.
How is your monitoring system architected to handle modern hybrid environments (cloud, on-prem, remote)?
Built on the Asio platform, ConnectWise provides unified monitoring for hybrid environments, including on-prem infrastructure, remote devices, and cloud assets.