Ryan Goodman is one of the Founders of ConnectBooster and serves as its President. No one enjoys asking for money. This is especially true with customers. But avoiding the topic can lead to trouble down the road. Take the example of aging accounts...
Security is the hot topic of the day. Everyone’s talking about it. Your customers are asking about it, they’re expecting you to be the expert, and it’s a conversation you’d rather not have. Can you even make money offering security? You definitely ca...
Reselling is your comfort zone—it’s what you know inside and out. But it’s not providing the returns it once did. Increasing competition in hardware and software means you’re relying on margins that get thinner every day to keep your business profita...
Two of the core values at ConnectWise are: obsess with partner (customer) success and breathe innovation. It’s at the heart of what we do day in and day out, which means we’re continuously striving to bring our partners software enhancements and feat...
The hard truth is your customers think you’re already protecting them from all security related disasters, but you’re likely not providing the necessary services to prevent a breach, and you’re probably not being compensated to provide them either. S...
The industry has come a long way in 20 years with providing access to computers remotely. Nowadays, working within many industries, some cannot imagine their jobs without the capabilities of remote desktop. It has provided many businesses, and home u...
Say hello to Kelly Roman. As a business analyst, Kelly plays a big role on the Customer Success team, and ConnectWise’s continued dedication to partner success. Find out Kelly’s joy in hearing the impact she has on our partners' businesses, her favor...
In today’s business environment, it’s not outrageous to have 90% or more of an organization to be dependent upon technology. Because of this, we find that there are ample amounts of process and data stored in multiple disparate systems, both on-premi...
Often times, when I ask a ConnectWise partner if they’re offering security to their SMB customers, their answer revolves around consulting on compliance. Verticals like healthcare, financial, government, and retail are low-hanging fruit for security ...
On the latest episode of the Stories from The IT Nation podcast, Topher Barrow, Product Marketing Manager at ConnectWise, and Alona Bolotnikova, Chief Perfectionist at Perfecting Services, talked about the steps to put in place to measure customer se...
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