Best Practices for Escalating Tickets

You’re in the business to offer exceptional service and help your clients operate smoothly. Effectively managing every ticket for every client issue can be time consuming and tough—especially without the proper best practices in place to help. Since...

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Happy 10th Birthday, ConnectWise Control!

In February 2009, a new emote support and access solution was launched. Ten years later, it is one of the leading solutions in its class with 20,000+ partners worldwide. While it’s not everyday you think about the age of software, we want to say “hap...

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Remote Access: What You Should Know

In the prehistoric age of computers, when they took up entire rooms in tall buildings, remote support was just a twinkle in the eyes of early engineers. Fast-forward several decades to the 1980s and the advent of the World Wide Web and voila! Remotel...

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