When you evaluate the health and success of your business, there are several KPIs to measure. Are you tracking your tech utilization? Are you evaluating your overhead costs? Are you leveraging automation as much as possible? While these metrics are ...
We’re already over a month into the new year, and with it comes reflections, new intentions, and exciting changes. Every year, we intend to offer our partners products that help them deliver exceptional customer service, bring in more revenue, and gr...
It seems that there are few people in the world who are fueled by their desire to serve others. A true leader is different. Not only do they use their station to influence progress and growth, but they invest deeply in success that is not their own. ...
Meet Parker Trojanowski, Product Manager for ConnectWise Sell. Parker has been a crucial member of the ConnectWise team, in a variety of roles, since starting in September 2014. We explored what Parker enjoys most about working at ConnectWise, what h...
This post was originally published on May 18, 2018, and updated on February 7, 2019. Technology Teams are a lot more than just the service technicians working with your customers. Technology Teams are formed to deliver a unique set of solutions and ...
Despite the rise of managed service providers (MSPs), many IT companies still operate on a break/fix model. But the proactive managed services model is far easier and more cost-effective—and helps you provide a much stronger level of service to your ...
The ConnectWise Control team is excited to debut the new host client! We hope you’ll be over the moon with the changes we’ve made. Want to test drive the new UI? Start your free ConnectWise Control trial. Free Trial >> To redesign the host client...
Any security leader must be able to provide a standard for due care and help to build a comprehensive security program that is good for the entire business. This is no easy feat. With increased threats and security breaches becoming more sophisticate...
John Ford serves as the VP & CISO of the newly established ConnectWise Cybersecurity Center of Excellence (CCCoE) Mr. Ford brings over twenty years of experience to ConnectWise serving domestic and multi-national organizations in all areas of Informa...
This blog was originally published on 6/6/2016 and updated on 1/17/2019 When you think of IT automation, some of the biggest benefits that come to mind are efficiency and increased productivity. Automation can certainly help companies do more with l...
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