*This blog was originally posted in January 2017. Are the terms ‘service desk’ and ‘help desk’ interchangeable, or are they two entirely distinct and equally necessary operations for your business? Maybe you’re hoping that they are one and the same ...
It’s extremely common to be at a thought leadership event and have the question of commoditization comes up. In fact, it’s almost a certainty. The usual response is a simple ‘no.’ Taking this scenario a little further, the next comment that ensues is...
What if you could triple your bottom-line profit? Sounds too good to be true, right? I thought so too, honestly, but it’s not. Some service-led partners are already outperforming their peers by 3x. What’s their secret? I sat down with Paul Dippell, C...
Whether this is your first IT Nation Explore, partner conference by ConnectWise, or you’re a veteran of IT Nation events in the past, it never hurts get tips and tricks from seasoned attendees. Hear from ConnectWise colleagues and presenting partners...
Using a free quoting tool? Because it’s truly what’s best for your business or because it’s free? The word ‘free’ is captivating, enticing, and extremely powerful. Given two options, one free and one with a price tag attached, our brain will default ...
What you don’t know can, and will, hurt you. Cybersecurity is now at the forefront of business IT needs. If you ignore it, it won’t go away, and even worse, your customers will look elsewhere to get the services they need if you’re not providing them...
There’s been a lot of conversation and questions surrounding who The IT Nation is. Is it anyone who attends IT Nation Connect? Is it the ConnectWise partner community? Is it only a select group of ConnectWise loyalists? Put simply: The IT Nation is...
Why do many technology service providers (TSPs) skimp on implementation and consulting hours? I assume it’s because they don’t realize that any tool, whether it be IT software or a chisel, is only as good as how well you use it! This is a revelation ...
IT Nation Explore has undergone some exciting changes since 2018! We’ve expanded the education to include not just ConnectWise Automate sessions, but sessions on the entire ConnectWise Platform including ConnectWise Manage, ConnectWise Control, and C...
Congratulations: you’re in the final stretch of the sales cycle. You successfully connected with a new client, gave them your pitch, met with them face to face, and had a follow-up call with their whole team. But you’re not over the finish line yet. ...
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