Connectwise Blog

MSPs have an opportunity to provide their clients with cybersecurity support, as well as IT services. But where to start? We tackle three steps that MSPs can take to become cyber-savvy.

Quotes are how MSPs secure new clients and grow their businesses. But quotes can be a headache to create. Here’s how to do smarter, faster quoting.

We have moved to more virtual meetings than face-to-face meetings over the course of the last year. Many of us dress down compared to typical office wear. Perhaps it is jeans or maybe it is even pajama bottoms, but in case you are wondering--pants are not optional!

As you know, the pandemic had thousands of employees trading in their commute to work for sweatpants as they migrated to a work-from-home lifestyle. Now, with company-issued devices and many logging in with personal devices through unsecure and unpatched networks, this created new security gaps and risks. According to Global Workplace Analytics, 25 to 30% of the workforce will be working from home multiple days a week by the end of 2021. 

RMM vs. PSA, which is better? This is a question many managed services providers (MSPs) may ask themselves at various stages of growth. But it’s not really a “versus” situation—both of these are crucial parts of managing a successful MSP.When implemented properly, RMM and PSA solutions support and add exponential value to one another.

2020 was a year for the ages—the dark ages! I’ve heard a lot from the IT industry about the challenges they’ve faced and the impact of COVID-19 via one-on-one partner calls and surveys. Most importantly, we’ve seen The IT Nation community, the world’s largest community of IT professionals, come together. We recognize the importance of moving forward, turning obstacles into opportunities, and focusing on what we can control going into 2021.

Security and productivity remain top priorities for technology solution providers in 2021 and beyond. To help IT service providers meet the growing demand for fast and effective solutions, the Q4 2020 ConnectWise update includes new product acquisitions, streamlined workflows, and deeper integration across the platform.

This year has shaped up to be vastly different than most of us expected when we woke up on January 1, 2020. When you think back to this dumpster fire of a year, you’re probably not thinking that it was the best year ever. But, while navigating all of the challenges proved to be a difficult feat, this year was also similar to others. Like, for example, 2020 was composed of 52 weeks and 12 months—just as its predecessors. All kidding aside, with 2020 (finally) coming to an end, we want to take a moment to look back and reflect on the most-read blog posts of the year.