How We Collect, Use, and Share Personal Information
We primarily collect, access, use, and share Personal Information where necessary for us to market and provide Services to our clients and in the ordinary course of running our business, including through the receipt of communications such as emails, website enquiries and telephone calls.
Personal Information Collected through Our Services and ConnectWise Websites
We may collect Personal Information through our Services and ConnectWise Websites in the following ways:
Information That You Provide to Us Voluntarily
General Contact Information. We collect any Personal Information that you voluntarily provide to us when you visit a ConnectWise Website or when you subscribe for or enquire about any of our Services. For example, if you submit a sales enquiry or subscribe for a newsletter via a ConnectWise Website web form or request additional information or contact from ConnectWise via email, you will provide us with certain Personal Information, which may include names, company name, address, and email address.
In addition, if you choose to communicate with us via a web form, email, or by telephone, we will keep a copy of our communication together with your email address or phone number and our responses.
Personal Information That We Collect Automatically
Device-related Information. When you visit any ConnectWise Website or use our Services, we collect Personal Information from your device, including IP address, device type, unique device identification numbers, browser-type, broad geographic location (e.g. country or city-level location), the date and time of use of our Services, the date and time of an event on the client’s IT systems, system logs, and technical attributes about the device or a web browser. In some countries, including countries in the European Economic Area (“EEA”) and the United Kingdom (“UK”), this information may be considered Personal Information or "personal data" under applicable data protection laws. This Personal Information enables us to better understand use of our ConnectWise Websites and Services. Some of this Personal Information may be collected using cookies and similar tracking technology, as explained further under the heading “Cookies or Similar Technologies” below.
Cookies or Similar Technologies
If you have arrived at any ConnectWise Website by clicking on a banner ad for one of ConnectWise's products or services, a session cookie may be used. This cookie contains an identification number for the advertisement that you clicked on, and it helps ConnectWise determine which of its ads attracts the most visitors. If you choose to request further information from us about ConnectWise's products and services, the Personal Information that you provide in that request will be linked to the Personal Information in the session cookie.
In order to better understand how our sites are used, ConnectWise Websites may also use persistent cookies along with other Personal Information collected in our servers' files (e.g., IP Address, referring URLs, etc.). Each browser is different, so you should check your browser’s “Help” menu to learn how to change your cookie preferences. If you reject or block cookies, ConnectWise Websites may not function as intended.
Personal Information That We Obtain from Third Party Sources
Commercially Available Personal Information. ConnectWise may also collect Personal Information from commercially available sources, but only where we are legally permitted to do so. Such Personal Information may include names, addresses, email addresses, and demographic data. The Personal Information ConnectWise collects from these commercial sources may be combined and cross-referenced with Personal Information we collect through our Services. We use this Personal Information for communication purposes to provide direct marketing materials for our business customers or prospects.
From time to time, we may also ask our partners or clients to voluntarily provide us with the email addresses of contacts of other organizations, so they too can benefit from the various products and services offered by ConnectWise and ConnectWise's trusted affiliates. Where we do, we will confirm that they have the permission to pass on these details to us.
How We Use Personal Information Collected through Our Services and ConnectWise Websites
To Serve Our Clients. We use the Personal Information we collect, to provide our Services to the Clients on whose behalf we are acting. For example, in order to provide technical support, we may contact a user (such as employees or staff members) of ConnectWise's Clients using any contact information provided to us.
To Serve You. We use the Personal Information to respond to any request or query directed to us (for example through web forms or email), to provide you/your organization with our products and Services and to manage our relationship with you. For example, we, address any enquiries or complaints you may have, endeavor to improve the Services we provide, or provide you with information about other products and services we offer that we think you may be interested in.
For Direct Marketing. If we have the right to do so, we will use your Personal Information for the purposes of direct marketing communications to your organization, such as by adding your contact and other details to a marketing database. Where we do, we will provide you with an opportunity to opt out in accordance with section III.
For Internal and Service-Related Purposes. We may use any Personal Information we collect through the Services and/or any ConnectWise Websites for internal and service-related purposes, including providing it to third parties as necessary to allow us to provide the Services, maintain or improve ConnectWise Website security, and/or invoicing for example.
Anonymized and Aggregate Data. From time to time, we will aggregate Personal Information collected through our Services for analytics purposes, product improvement purposes and other service-related purposes.
How We May Disclose Personal Information Collected through Our Services and ConnectWise Websites
We may share Personal Information with the following categories of recipients and/or in the following circumstances:
With Our Group Companies including those listed in Schedule 1, Third-Party Vendors and Service Providers. As appropriate, we may share Personal Information with any of our group companies including those listed in Schedule 1, vendors and/or service providers in connection with the provision or marketing of the Services, ConnectWise Websites. These third parties have access to Personal Information to the extent necessary to permit them to do their jobs, however, they are bound by confidentiality agreements before any Personal Information is provided to them, and they are restricted from using the Personal Information for other purposes.
For Personal Information previously transferred to us from EEA countries and UK under the EU-US Data Privacy Framework, we will remain liable under the Data Privacy Framework Principles if our agents or service providers process such Personal Information in a manner inconsistent with the Data Privacy Framework Principles, unless we will prove that we are not responsible. A list of service providers and partners that we use with ConnectWise Websites is available on ConnectWise’s Privacy Center.
As Required by Law and Similar Disclosures. We may disclose Personal Information: if we believe it is necessary: to comply with national security or law enforcement requests and legal process, such as a court order or subpoena; to respond to your requests; to prevent or address fraud, security, or technical issues; or to protect our property or other legal rights or the rights or property of others, or to protect the vital interests of others.
Merger, Sale, or Other Asset Transfers. If we are involved in a potential or actual merger, acquisition, financing, reorganization, bankruptcy, receivership, sale of company assets, or transition of service to another provider Personal Information collected through the Services or ConnectWise Websites (or both) may be sold or transferred as part of such a transaction, as permitted by law and/or contract.
Other than as stated in this Privacy Notice, we will not release Personal Information to unaffiliated third parties, and we will not cross-reference Personal Information collected through one Client’s use of our Services with that of any other Client or entity.
How We Use Personal Information Collected for Targeted Advertising.
You have the option to restrict the use of Personal Information for targeted advertising and to opt-out of receiving targeted ads.
You can control whether companies serve you targeted advertising by visiting the Digital Advertising Alliance website and using its opt-out: http://www.aboutads.info/choices/ (U.S.) http://www.youronlinechoices.com/ (EU). The DAA opt-out requires that cookies not be blocked in your browser.
As an alternative to the DAA opt–out, you can also elect to block browser cookies from first parties (such as those from our website) and browser cookies from third parties (such as advertisers) by using the cookie blocking options built into your browser software. If you block browser cookies, some parts of ConnectWise Websites may not function correctly. Also, blocking cookies will not stop third parties from collecting IP address, data stored in "Flash" cookies, and certain other types of technical information that may uniquely identify your browser.
Social Network Widgets. ConnectWise Websites may include social network sharing widgets that provide Personal Information to their associated social networks or third parties about your interactions with ConnectWise Websites that you visit, even if you do not click on or otherwise interact with the plug-in or widget. Personal Information may be transmitted from your browser and may include an identifier assigned by the social network or third party, information about your browser type, operating system, device type, IP address, and the URL of the web page where widget appears. If you use social network tools or visit social networking sites, you should read their privacy disclosures, to learn what information they collect, use, and share.
How do we transfer and store your Personal Information?
ConnectWise Websites Services and systems use servers located in the United States. If you are located outside of the United States, the Personal Data we collect will be processed and stored in the United States, a jurisdiction in which the data protection and privacy laws may not offer the same level of protection as those in the country where you are located.