The ConnectWise Fusion IT management platform

IT management software and services built for technical solutions providers

We built the ConnectWise Fusion™ IT management platform with one goal in mind: to shatter the Silos of Chaos—the disjointed components that drive inefficiency and bring a TSP to its knees. How do we do this? With Business Management, Unified Management, and Cybersecurity Management software solutions.

Our Business Management software brings your TSP’s operations into focus to make running your TSP make sense. Unified Management software delivers industry-leading automation, unmatched remote support and control, and reliable and secure BDR. Cybersecurity Management provides advanced threat detection and response to the terrifying world of cybersecurity.

That’s not all. With our Expert Services, you’ll have access to highly trained and certified techs to help bridge the skills gap and use ConnectWise software to deliver the support your clients expect. With best-in-class speed and performance, endless scalability and service flexibility, and the industry’s largest third-party ecosystem, the ConnectWise Fusion platform makes running your business, delivering your services, and securing your clients as easy as ever.

The ConnectWise Fusion platform

Business Management

Free your TSP from inefficient business operations with ConnectWise’s Business Management software. With a robust collection of software, including a PSA, quote and proposal automation, next-gen IT documentation, and real-time business intelligence, take control of your operations and put your TSP on the path the business maturity.

Cybersecurity Management

Keep up with the ever-changing threat landscape with ConnectWise’s Cybersecurity Management software. Arm your team with the latest tools to uncover security risks, comb the dark web, and monitor, detect, and respond to threats across endpoints, networks, SaaS applications, and more. And keep threats at bay morning, noon, or night with our global 24/7 SOC.

Unified Management

Supercharge your service delivery with ConnectWise’s Unified Management software. Two powerful RMMs, instant remote control and access, and secure backup and disaster recovery give your techs the tools to deliver unmatched IT support and give your clients’ the comfort of knowing their networks, devices, and data are available anytime and anywhere.

Expert Services

Get the specialized help your growing TSP needs with ConnectWise’s Expert Services. From a single tech to a fully staffed Help Desk, NOC, or SOC, we take the pressures of staffing off your already busy plate. Our techs stay up to date on the latest industry trends and technology to deliver consistent tech support to your clients on your behalf.

How impactful is the ConnectWise Fusion platform?

Our commissioned Forrester Consulting Total Economic Impact™ study uncovered positive results that real TSPs saw when using our products, such as:

*Commissioned Forrester Consulting Total Economic Impact study

Improved technician productivity due to script automation by reducing support tickets 20%
Automation improved billing efficiency and finance team’s productivity by 25%
Reduced hardware management costs by shortening time spent per device by 60%
Reduced hardware management costs by shortening time spent per device by 60%