Proven to deliver the outcomes that matter most
Predictive IT turns operational excellence into profitability, retention, and scale
AI at the core, not bolted on
Accelerate operations with a range of tailored agents that leverage shared workflows, data, and services to work the way you do.
Automate patching with AI and 24/7 NOC experts
Reliably patch OS and third-party systems to reduce risk, strengthen security, and free technicians from repetitive work.
Slash customer onboarding costs by more than 80%
Standardize workflows and automate tasks to deliver consistent customer onboarding, reduce churn, and accelerate time-to-value.
Cut billing prep time by 50%
Align service, usage, and agreements to prevent revenue loss, avoid disputes, and deliver accurate invoices.
Reduce alert noise by 90%
Unify alerting, routing, and workflows to resolve issues faster, reduce noise, and improve client satisfaction.
Scale to 100k+ endpoints seamlessly
Gain centralized visibility and control over all devices to improve uptime, scale easily, and cut manual effort.
UNIFIED DATA FOUNDATION
One data layer. Shared context. Powerful intelligence.
The core of the ConnectWise Platform unifies data across solutions, turns it into context for intelligent action, and unlocks new business opportunities.
Partners report 40–60% faster task execution and a 66% reduction in training time, enabled by unified workflows and a common interface that accelerate ROI within months.
CONNECTWISE AGENTIC LAYER
AI that learns, acts, and works as you do
Surrounding the data foundation, the Agentic Layer goes beyond simple copilots. It learns, adapts, and orchestrates across systems to recommend or execute the best action for each customer and situation—replacing reactive support with predictive operations.
Partners using the ConnectWise Platform experience ticket throughput improvements of up to 60% and average resolution times cut nearly in half through AI-assisted automation.
CONNECTWISE PLATFORM SOLUTIONS
IT & Security. Together.
The ConnectWise Platform connects the service tools you use every day with open APIs that orchestrate work across systems and extend your impact.
The most profitable Partners using ConnectWise sell upwards of twice as much security.
INTELLIGENT AGENTS
Purpose-built to take action on what matters
The ConnectWise Platform goes beyond recommendations, offering a broad range of AI agents tailored to drive outcomes where service providers need them most, from SOC and IT support to endpoint management, service delivery, accounting, compliance, customer support, and more.
Partners using ConnectWise AI Agents gain up to 30% more capacity while reducing escalations as much as 80+%.
The ConnectWise Platform enabled 100% zero-touch automation, eliminated manual steps, and improved audibility across hybrid and cloud environments for consistent, scalable service delivery.
How the platform delivers real results
Cost Category |
Legacy Stack |
ConnectWise Platform |
% Change |
Impact |
|---|---|---|---|---|
Software & Licensing |
$10–$17 per endpoint across 8–12 vendors | $5–$6 per endpoint under single platform | ↓ 40%–60% | PSA, RMM, documentation, and automation tools are consolidated on one unified platform. |
Integration & Maintenance |
1 FTE or $80K annually to maintain integrations | Automated via shared data model | ↓ 75%–85% | Native data sharing eliminates manual API and connector upkeep. |
Training & Onboarding |
$3K–$5K per technician | $1K per technician | ↓ 60%–70% | Unified UI and shared workflows reduce cross-tool training time. |
Operational Overhead |
6–8 hours/week on vendor coordination and reporting | 1–2 hours/week on centralized management | ↓ 80% | Single platform simplifies vendor relations, reporting, and renewals. |
Labor Productivity |
90–110 tickets per tech/month | 140–160 tickets per tech/month | ↑ 40%–60% | Automation and AI-assisted workflows enable higher throughput. |
Infrastructure & Hosting |
Dedicated on-prem servers | Cloud-native multi-tenant architecture | Eliminated | Hardware, hosting, and system administration costs are removed. |
Annualized Operating Expense (OPEX) |
Baseline = 100% | 70%–75% of baseline | ↓ 25%–30% | Aggregated TCO reduction combines labor, overhead, and tool efficiency. |
Unify your tech stack on one intelligent platform
ConnectWise solutions run natively on one platform, powered by predictive intelligence, where shared data and workflows keep insights, tickets, and quotes connected. The result: less friction, stronger margins, and faster growth.
AI Agents
AI that continuously learns from your operational data over time, not one-size-fits-all.
Managed EDR
Detect, respond, and remediate cyber threats fast with the industry's first 15-minute SOC SLA.
BCDR Backup & Recovery
Protect data everywhere with multi-platform business continuity and rapid disaster recovery.
Award-winning platform, industry-leading outcomes
ConnectWise partners experience measurable ROI, reduced overhead, and higher profitability. These aren’t theoretical gains—they’re real, recurring outcomes that build equity value and strengthen your position in the market.
Trusted by more than 40,000 organizations, we help MSPs and IT providers transform operations, boost profitability, and deliver next-generation outcomes.