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Introduction

LAST UPDATED: April 5, 2018

This is the Privacy Notice of ConnectWise, LLC. as well as our global subsidiaries, (“ConnectWise”), whose corporate headquarters is located at 4110 George Road, Suite 200, Tampa, Florida 33634.

1. IMPORTANT NOTICE

ConnectWise creates software and services that are designed to help technology solution providers successfully build, manage and grow their businesses in an efficient and secure manner (collectively “Services”).

ConnectWise respects your privacy. This Privacy Notice sets out how ConnectWise collects and processes your personal data when you access and use our Services, including the site www.connectwise.com (“Site”). This Privacy Notice also provides certain information that is legally required and lists certain of your rights in relation to your personal data under applicable law.

Certain sections of this Privacy Notice may apply only to residents of the U.S. (“U.S. Only”), while other sections apply only to residents outside of the U.S. (“Outside the U.S.”). We identify those sections accordingly. Sections not otherwise designated or not otherwise superseded by a country-specific statement apply globally.

Sections designated as “Outside the U.S.” take effect May 25, 2018 (but are shown here before such date for informational purposes for our customers).

We may amend this Privacy Notice from time to time. We encourage you to check our Privacy Notice regularly to understand how we may process your Personal Data.

2. INFORMATION ABOUT PERSONAL DATA PROCESSING

2.1. Personal Data

This Privacy Notice relates to data about you and your interaction with our Services. “Personal Data” is information that can be used to identify you, directly or indirectly, alone, or together with other information. Personal Data includes such things as your full name, email address, phone number, precise location, device IDs, and certain cookie and network identifiers. ConnectWise collects, uses, and discloses Personal Data as outlined in this Privacy Policy, including to operate and improve the Services and our business; for advertising and marketing; and to provide you products and the Services.

2.2. How We Collect Personal Data

      • When you register for an account or interact with or utilize our Products or Services.

We collect Personal Data when you use or interact with our Site and Services, including when you register with us, browse our products online, or make purchases from us. This Personal Data may include name, address, phone number, username and password, email address, date of birth, location data, and payment information.

      • When you communicate with us or sign up for promotional materials.

We collect Personal Data when you communicate with us or sign up to receive promotional materials or information, including email address and phone number.

      • When we collect data from third parties or publicly-available sources.

We may obtain certain data about you from third-party sources to help us provide and improve the Services and for marketing and advertising. We may combine your Personal Data with data we obtain from our Services, other users, or third parties to enhance your experience and improve the Services.

      • When we leverage and/or collect cookies, device IDs, Location, data from the environment, and other tracking technologies.

We may collect certain Personal Data using cookies and other technologies, such as web beacons, device IDs, geolocation, HTML5 local storage, Flash cookies, and IP addresses. We specifically use browser cookies for different purposes, including cookies that are strictly necessary for functionality and cookies that are used for personalization, performance/analytics, and advertising. Our Use of Cookies section contains more information and options to control or opt-out of certain data collection or uses.

      • Users Under 18 Years of Age

We do not knowingly collect Personal Data online from individuals under 18 years without parental consent. If you become aware that an individual under 18 years of age has provided us with Personal Data without parental consent, please contact us at privacy@connectwise.com . If we become aware that an individual under 18 has provided us with Personal Data without parental consent, we will take steps to remove the data as permitted by law.

6 reasons to work at ConnectWise

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We obsess with partner success
We’re intensely passionate and personally committed to the success of our Partners, our colleagues, and the IT industry as a whole.
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Breathe innovation
We value innovation and believe that anything is, in fact, possible. We take risks while learning from our mistakes and each other.
Your voice; your company
Every colleague has the ability to make a difference. We encourage leadership at all levels of our organization, with a focus on trust, collaboration, and diversity of opinions.
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Deliver on what you say
Strive to put ideas into action. Our organization is built on a strong foundation of trust and integrity with transparent leadership.
Love what you do
Inspiration trumps ego here, and we love what we do. We work with a focus, desire, and a relentless pursuit of creating the best software and services in the IT industry.
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Play as a team
We value and serve our Partners, as well as our colleagues, without pride or arrogance, always working together toward a better future for all.

All work and no play? No way.

 

Benefits and perks

A chance to give back
The ConnectWise Foundation is focused on a culture of philanthropy, allowing colleagues to help build stronger communities, and spread access to technology and training for a brighter future.
Career training & development
Whether it’s the global exposure and experience, the education reimbursement for certifications, conferences, professional and leadership training, and access to ConnectWise University, we make sure you’re always learning and sharpening your skills throughout your career journey.
We’re invested in your future
Structured for longevity, we offer colleagues competitive salaries, company contributions to their 401(K), and career pathing for professional development and growth.
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Wellness matters
We want you (and your loved ones) healthy and happy, so we offer premium medical, dental, and vision coverage. And we have a Flexible Time Away plan because time away from work is essential.
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Fueled by fun
We take work seriously, but ourselves a little less so. From kitchen foosball and Family Days to summer outings and holiday parties, we know how to connect for a good time, all thanks to our Culture Club, who keep the fun times going.
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You are valued
We believe humility sparks collaboration, which ignites success. As uniquely talented team members across the globe common in our mission, we encourage, recognize, and celebrate each other’s contributions.