IT software is as advanced as it’s ever been. While it does a lot of work, you still need people to operate it. On the support side, your clients like to talk to a human on the other end of the phone. So, of course, having a staff is necessary to run your TSP, but hiring and training that staff is a whole other issue.
ConnectWise Expert Services are here to lend a helping hand. We take human resources off your plate by providing a fully staffed Help Desk, NOC, or SOC to handle day-to-day support and labor extensive networking, technical, and security issues. For more detailed work, we also have highly trained individual techs to pick up the slack and fill in the gaps of your in-house staff.
ConnectWise Assist Tech AdvantageTech advantage services
ConnectWise Assist Dedicated TechDedicated tech services
ConnectWise Assist Help DeskHelp desk services
Your techs are good at what they do, so let them shine. ConnectWise Tech Advantage puts our techs to work on ad-hoc projects during business hours, after hours, or on weekends to free your team to do what they do best.
A good tech is hard to find, so ConnectWise takes the pressure of hiring full-time talent off your shoulders. ConnectWise Assist Dedicated Techs learn the ins and outs of your TSP to jump into projects your in-house team doesn’t have the time or skills to do. Bring value to your TSP—one project at a time.
Your TSP is growing! That’s great, but do you have the talent and resources to keep up with the new workload? Have no fear; ConnectWise Assist Help Desk is here. Our fully staffed help desk takes the daily tech support burden off your in-house staff so they can focus on high-value, business-growing projects.
ConnectWise Network Operations Center
A lot goes on behind the scenes to keep your clients running, from network monitoring and system upgrades to patch management and more. That’s where the ConnectWise NOC takes over. Our fully staffed NOC works as an extension of your TSP to keep your clients operating, no matter what. The ConnectWise NOC is available with ConnectWise Command™.
ConnectWise Security Operations Center
Cybercriminals don’t take a day off, and neither does the ConnectWise SOC. With 24/7 coverage across the world, our global SOC monitors, detects, responds, and mitigates cybersecurity threats to ensure ongoing protection with up-to-date security insights and ongoing training. The ConnectWise SOC is available with ConnectWise Fortify™ and Perch™ Network Threat Detection.
It’s no secret that skilled techs are hard to find. Unemployment rates in IT are at historic lows. When a tech gets a little on-the-job experience under their belt, they’ll jump ship. They’re in demand, and they know it. If the entrance to your support team is like a revolving door, the constant change leads to inconsistent support, and your clients will notice.
With ConnectWise Expert Services, hiring, training, and retention will be one less thing you have to worry about. Our fully staffed teams or individual techs offer a deep bench of IT talent. Whatever resources you need, our techs are ready to jump in. They’re not just bodies filling a seat. Each tech is up to date on the latest industry trends and software solutions. There won’t be an issue your clients bring up that our techs can’t fix.