PSA & RMM

Solve any challenge with one platform

Operate more efficiently, reduce complexity, improve EBITDA, and much more with the purpose-built platform for MSPs.

Cybersecurity & Data Protection

Ensure security and business continuity, 24/7

Protect and defend what matters most to your clients and stakeholders with ConnectWise's best-in-class cybersecurity and BCDR solutions.

Hyperautomation

Integrate and automate to unlock cost savings

Leverage generative AI and RPA workflows to simplify and streamline the most time-consuming parts of IT.

University

University Log-In

Check out our online learning platform, designed to help IT service providers get the most out of ConnectWise products and services.

About Us

Experience the ConnectWise Way

Join hundreds of thousands of IT professionals benefiting from and contributing to a legacy of industry leadership when you become a part of the ConnectWise community.

News & Press

Experience the ConnectWise Way

Join hundreds of thousands of IT professionals benefiting from and contributing to a legacy of industry leadership when you become a part of the ConnectWise community.

ConnectWise

ConnectWise Dedicated Technician™

Exclusive level 2 and 3 support 

--Available to existing ConnectWise Partners only--

Find The Right Technician

Finding skilled IT professionals is never easy. The time and expense to recruit is a constant challenge and distraction that is impossible to scale when fluctuations in your business demand. ConnectWise Dedicated Technician™ solves resource dilemmas by offering persistent technical expertise and personalized support that really understands your business.

 Our Staff Becomes Your Staff 

Supplement your in-house team or bring on your first technician without the costs of recruiting and hiring, not to mention no human resource overhead costs. Our dedicated technicians come to you trained and fully onboarded by ConnectWise, so you get the benefits of a technician without the headache of ramp-up.

 Technical specialists 

Level 3 dedicated techs perform all level 2 tasks, plus add the following skills: complex troubleshooting, root cause analysis, solution development, technical resource mentoring, and problem identification to determine and solve issues related to a particular resource or environment.

 Technical generalists 

Level 2 trained dedicated technicians offer skills to perform many high-demand tasks, including monitoring dashboards and addressing or resolving hot issues, updating tickets in your PSA, resolving issues with non-NOC tools, and routine endpoint device administration and support.

Ready for more?

Help Desk Services

Here for you 24/7/365

ConnectWise Project Assistance 

On-demand technical expertise

A better way to grow your staff with ConnectWise Integrated Expert Services