ConnectWise Webinar Series

Our webinar series goes beyond software to cover the topics that will drive your success in 2021: Operational Maturity, Cybersecurity, Scalability, and VAR/Office technology dealer operations.
We're on our continued mission to empower our partners to realize their vision of success. We know there's more to building a successful technology solution provider (TSP) than just tools and solutions. 
Get the latest best practices, learn industry trends, and hear real-world experience from the industry's top experts and ConnectWise partners just like you to help take your TSP services and operations to new heights.
Learn more about each topic, check out past installments, and register for upcoming webinars to stay in the know.
Cybersecurity is on everyone's mind.

SMBs are looking for the right security solutions, and research shows they’ll pay more for added peace of mind. MSPs are working to build those solutions to protect client assets while keeping themselves secure in the process. So, cybersecurity presents a lot of challenges, but just as many opportunities to expand your service offerings and drive business growth. Are you up for the challenge?

The Cybersecurity webinar series dives into the latest cybersecurity topics and conversations to deepen your expertise and knowledge no matter where you are in your cybersecurity journey. In this series, you’ll hear from industry veterans and cybersecurity experts on the biggest security concerns SMBs have, the tactical and operational side of cybersecurity, and how to build your offerings to meet the evolving threat landscape.

Upcoming Webinars

Webinar
Capture the Flag: Let the Nightmare Begin
Join the ConnectWise Cyber Research Unit’s Capture the Flag (CTF) competition to sharpen your cybersecurity skills—and win prizes.
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Cybersecurity
Webinar
Cybersecurity Frameworks Around the World
In this webinar, Wayne Selk, ConnectWise’s Senior Director of Cybersecurity Initiatives, and Rick Williams, Platform24’s Director, compare and contrast frameworks, pointing out the pros and cons of each so you can make an informed decision on which ones to use.
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Cybersecurity
Webinar
How to Build Your Cybersecurity Tech Stack Workshop
How do you build a cybersecurity tech stack that can grow your competitive edge? Find out in this webinar where we share actionable strategies for building a cybersecurity tech stack that can grow your competitive edge.
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Cybersecurity
Webinar
Ask the Experts: Cybersecurity Partner Panel
Join our webinar panel of cybersecurity veterans for a discussion on how they built out their cybersecurity practices.
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Cybersecurity
Webinar
In the Aftermath: Ransomware
In the second part of our two-part webinar series on cybercrime, a panel of our partners will be swapping campfire stories about times that they or a client have experienced a ransomware attack. They will talk about the attack, how it was discovered, and how it was resolved.
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Cybersecurity
Webinar
In the Aftermath: Business Email Compromise
Business Email Compromise (BEC) is one of the most common cybercrimes happening today. Find out how the experts combat BEC—and how to protect yourself.
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Cybersecurity
Webinar
Connectwise Partner Program for Cybersecurity
The ConnectWise Partner Program for Cybersecurity is the sidekick every service provider needs to elevate its cybersecurity offering—and retain clients.
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Cybersecurity
Webinar
Perception vs Reality - Cybersecurity Threats and What SMBS Think About Them
With ransomware, hacks, and other security threats making headlines in the news it can seem overwhelming. The best way to understand security is if we all band together and learn from each other. Join this webinar to learn more.
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Cybersecurity
Webinar
Practice What You Preach: Cybersecurity Edition
We don’t need to tell you that the Cybersecurity landscape has changed. If you are paying attention to the news, you hear about new events every week. It can feel like cybercriminals are one step ahead. Join Wes Spencer as he talks about how you can protect your and your client’s businesses and be one step ahead of cybercriminals.
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Cybersecurity
Webinar
How to Build and Grow a Profitable Cybersecurity Practice
Cut through the confusion and chaos of cybersecurity with the all-new ConnectWise Cybersecurity Partner Program. Learn about what you can expect from the program, how ConnectWise is by your side during your journey, and how we’ll work together toward your cybersecurity success.
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Cybersecurity

Past Webinars

Webinar
27min
Survey says: The State of SMB Cybersecurity in 2021
It’s 2:00am and your customers are awake and worried about cybersecurity. Your job: Help them sleep easier. With insights from The State of SMB Cybersecurity in 2021 report, you’ll know precisely how to build out your cybersecurity practice.
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Cybersecurity
Webinar
50min
Threat Feed Intel from the ConnectWise Cyber Research Unit
Join us for this insightful webinar as members from the ConnectWise Cyber Research Unit (CRU) share 4 ways threat hunting improves your sales message and chances of closing the deal.
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Cybersecurity
Webinar
1h 1min
Threaty Threats: The Hunt is On
Join us for this insightful webinar as members from the ConnectWise Cyber Research Unit (CRU) share 4 ways threat hunting improves your sales message and chances of closing the deal.
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Cybersecurity
Webinar
Behind the Scenes: SentinelOne EDR and the ConnectWise SOC
Discover how SentinelOne captures threats, how the ConnectWise SOC uses threat intel, and why you need endpoint detection and response in this webinar.
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Cybersecurity
Webinar
1h 31min
Discover the dangerous world of the Dark Web
Shine a light on the Dark Web in this webinar with cybersecurity experts Jay Ryerse and Bryson Medlock.
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Cybersecurity
Webinar
1h
Pricing and Packaging Cybersecurity
How to package and price your cybersecurity offerings is a question all MSPs share regardless of how mature their cybersecurity practice is. In this webinar, learn the different pricing and packaging models you can bring into your MSP and go to marketing with them successfully.
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Cybersecurity
Webinar
Executive Order: From the President’s desk to your office. What it means to you!
Join ConnectWise cybersecurity experts as they discuss the Executive Order on Improving the Nation’s Cybersecurity and how it will impact MPS and their clients.
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Cybersecurity
Webinar
45 minutes
Webinar - Tales from the SOC
Have you ever wondered what goes on in a SOC during a cybersecurity incident? Wonder no more. Join Jay Ryerse, Drew Sanford, and Wes Spencer as they take you behind the scenes and share tales from the SOC.
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Cybersecurity
Webinar
50min
Art of the Cybersecurity Assessment: Part 1
Learn how to craft assessments that encourage customers to prioritize the security protections they need now and plot a course for future purchases.
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Cybersecurity
Webinar
48min
Art of the Cybersecurity Assessment: Part 2
Craft assessments that encourage customers to prioritize the security protections they need now and plot a course for future purchases.
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Cybersecurity
Webinar
59min
Remote Support Software Cyber Attacks
Poor system security and data leaks can be disastrous. Just ask the Empire. Learn from their mistakes. Watch our webinar to learn how to keep your remote access tools safe from the dark side.
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Cybersecurity
Webinar
59min
2021 MSP Threat Report Findings
Join Jay Ryerse, Drew Sanford, and Wes Spencer as they talk through the 2021 MSP Threat Report's findings. They’ll discuss the major cybersecurity events of the past year and take a peek at what 2021 may bring.
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Cybersecurity
Webinar
11min
2021 MSP Threat Report 10-Minute Takeaway
Do you want to know what happened in security in 2020 but are short on time? Have no fear, ConnectWise and Wes Spencer are here. Watch our quick, 10-minute dive into Perch’s 2021 MSP Threat Report.
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Cybersecurity
Webinar
45min
Verticalization and Cybersecurity: The Benefits of Specializing for Security
Combine verticalization and cybersecurity, and you can set up your MSP to offer services your competition can only dream of. In this informative webinar, Jay Ryerse and David Powell discuss how having industry-specific knowledge with a cybersecurity focus can make your clients see your MSP in a whole new light.
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Cybersecurity
You invest a lot of time and energy working in your business, but how often do you step back to work on your business?

You know, look past today and set long-term growth goals, standardize your operations, and benchmark yourself against the best in the industry. Your MSP is working, but is it working in a way that will lead to long-term, sustainable success?

Our Operational Maturity webinar series uncovers the secrets of success of best-in-class service providers. It's not magic or luck; it's just figuring out the right data to collect, determining the KPIs that help you set expectations and track your progress, and making the right business decisions based on your findings.

Upcoming Webinars

Webinar
OML Episode 8 - Planning for 2022: Year End Focus of the Best-in-Class
The end of the year is a crucial time to make sure your MSP is ready for the next. Watch the webinar to learn how you can best prepare for the year ahead.
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Business Growth

Past Webinars

Webinar
1h 1min
OML Episode 1 - Tips from the Best in Class
The top MSPs became top MSPs for a reason. It wasn’t luck. It wasn’t magic. It’s a perfect combo of the right processes, practices, and procedures that helped them to drive revenue and experience best-in-class operational maturity.
Operational Maturity
Webinar
11min
OML Episode 1 - Tips from the best-in-class 10-minute takeaway
Becoming a top MSP has little to do with luck and is more about finding the perfect combo of processes, practices, and procedures. Learn how from the best in class.
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Business Growth
Webinar
59min
OML Episode 2 - Five Must-Have Operational Maturity Level (OML) Traits for Growth
Bigger doesn’t always mean better. A small MSP can operate at a higher level than one 10x its size—really! Watch our webinar to learn the five OML traits that can take your growth and maturity levels to new heights.
Operational Maturity
Webinar
13min
OML Episode 2 - Five Must-Have OML Traits 10 minute takeaway
Any managed services provider can reach best-in-class, but you have to perfect these five Operational Maturity Level traits first. Watch now to learn how.
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Business Growth
Webinar
OML Episode 3 - Best-in-Class Marketing & Sales Model
Make sure your sales and marketing model has what it takes to help your business achieve high-level, organic revenue growth.
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Sales & Marketing
Webinar
13min
OML Episode 3 - Best-in-Class Marketing & Sales Model 10 minute takeaway
Topher Barrow, Product Marketing Manager at ConnectWise will show you how to use empirical sales data from the Service Leadership Index™ to compare your current sales and marketing model and methods to those of best-in-class solution providers.
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Business Growth
Webinar
1h 4min
OML Episode 4 - Predictably Profitable: Budgeting & Forecasting
High-performing MSPs have mastered the art of setting, managing, and meeting their budgets—and yours can too. Watch our webinar to take your budget management and forecasting acumen to the next level.
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Profitability
Webinar
1h 1min
OML Episode 5 - Aligning the Team to Meet Your Goals: Incentive Compensation
Learn how to design and implement a best-in-class, win/win incentive compensation plan for your team that will help you both retain the people and reach your value creation goals.
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Sales & Marketing
Webinar
59min
OML Episode 6 - How to Succeed at New Offerings
Join Paul Dippell of Service Leadership, for this incisive and practical look at how top performing solution providers go about deciding exactly which new offerings to bring to market, and the steps they take throughout the process to make sure the chosen ones are successful.
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Business Growth
Webinar
OML Episode 7 - Become an Expert at Account Management: Tips from the Best-in-Class
Check out this webinar to learn how MSPs in the top quartile of the Service Leadership Index® use account management strategically.
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Business Growth
There is such a thing as too much growth too fast.

Hear us out. You've equipped your team with the right tools and built your services to meet the needs of your current client base. Then you start adding new clients, which means more end users. But your services and team stay the same. Your support suffers, your clients aren't happy, and your revenue and profits start to shrink. Does too much growth too fast still sound good?

Our Scalability webinar series tackles the issues behind building your services and staffing your TSP to deliver support to match your client's needs in a fluctuating market. In our series, our experts will discuss the ongoing IT labor shortage and how outsourcing can solve your staffing issues, how automation can allow your techs to do more with less, and more to help you build scalable, consistent services no matter what your clients, or the world, throw your way.

Past webinars

Webinar
Not Just a NOC: How ConnectWise Command is Changing the RMM Game
ConnectWise Command is more than just a NOC. Find out how this intelligent RMM can help your business grow.
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Remote Monitoring & Management (RMM)
Webinar
56min
Solve Your IT Staffing Issues For Good
ConnectWise Expert Services are here to lend a helping hand. In this webinar you’ll meet our service delivery leaders who will share details on how we work with our partners to permanently solve their IT staffing issues.
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Expert Services & Teams
Webinar
38min
Sales Strategies to Reach Key Decision Makers
This webinar will take you through traditional selling techniques and digital strategies that will help your sales team form new relationships with targeted decision makers, including line of business (LOB), C-suite and other key decision makers.
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Sales & Marketing
Webinar
1h 1min
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Expert Services & Teams
Webinar
53min
Standardize and Scale: Automating Documentation for Better Efficiency with ConnectWise and Auvik
Learn how to arm yourself and your technicians with the ability to resolve issues faster by automation documentation with ConnectWise and Auvik.
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Business Growth
Webinar
1h 1min
The Secret to Achieving 20%+ EBITDA
The industry average for profitability of an MSP is only 5-7% EBITDA. Achieving 20%+ can be done. During this webinar, learn the steps you need to take to make this happen year after year.
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Business Growth
Webinar
1h 9min
How ConnectWise Can Help You Become a Top-Performing MSP
Get the game plan for growing your MSP business. Watch this webinar to learn how partnering with ConnectWise can help you overcome your greatest challenges.
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Expert Services & Teams
Webinar
38min
Social Media Marketing & Digital Selling Do’s and Don’ts
Your customers are talking about you on social media. Join the conversation! Learn simple do’s and don’ts for communicating with prospects and current clients to maximize lead generation and customer reach.
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Sales & Marketing
Webinar
58min
Work/Life Balance: Can You Have it All?
We all want our businesses to grow and succeed – but not at the risk of ignoring our personal lives. Fortunately, you can learn to manage tensions between your work life and personal life.
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Business Growth
Webinar
37min
Building Relationship Capital With Your Clients to Gain More Business
Invest in your client relationships the same way you do for your tools, processes, and people, and you’ll enjoy the dividends.
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Customer Experience
Webinar
1h 5min
Scalability best practices from MSP industry veterans
Join our panel of ConnectWise Partners on March 4 at 10am EST as they speak to how they’ve achieved scalable business growth including the processes and tools that helped along the way.
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Business Growth
Webinar
58min
Why MSPs Get Fired By Clients
Clients come and go. It’s a part of doing business, but it doesn’t make it any easier when a client decides to fire you as their MSP.
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Business Growth
With margins shrinking, competition heating up, and more clients moving to SaaS services, the pressure of running a VAR, office technology dealer, or other product-centric business intensifies.

The industry keeps evolving, and you need to keep your business aligned with the latest changes. You can still make money with one-off product sales, but the real path to sustainable growth is with managed services and recurring revenue.

The VAR webinar series will show you how to add new services and grow a recurring revenue business while making your product sales processes more efficient. During our series, our experts will discuss how you can sell your new services to existing customers, how automation can make managed services AND sales easier, and more to help you cut expenses, increase revenue, and drive new business growth.

Past webinars

Webinar
57min
How VARs can build a managed services business
Adding managed services to your VAR business can help you increase profitability. Gain useful insights from industry experts to kickstart your MSP journey.
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Value-Added-Reseller
Webinar
45min
How VARs Can Launch and Grow a Managed Services Practice
Launching a managed services practice is hard work. Make the journey a little easier with best practices on building, marketing, and scaling your MSP.
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Sales & Marketing
Webinar
59min
Get It Right: Sales Compensation Models for Recurring Revenue Sales
One of the most powerful sales tools leadership can employ is incentivized compensation. However, it can be challenging for product-centric businesses to adopt a services-led model. Watch our webinar to learn how to adopt it to your business successfully.
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Sales & Marketing
Webinar
1h 3min
Sales and Service Strategies Leveraged by Top-Performing Services-Led Companies
You can do trial and error to figure out how to add services to your VAR, or you can learn what top-performers have been doing for years. Watch our webinar to learn the strategies top-performing services-led companies use for sales and service success.
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Profitability
Webinar
1h 5min
Pricing and Packaging Your Recurring Revenue Business
Relying on one-off, monthly sales can be risky. One month, you can soar past your goals, then you can barely hit your numbers the next. Get cash flow you can count on with recurring revenue. Watch our webinar to learn how to how.
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Profitability
Webinar
1h 1min
How to Build a Recurring Revenue Business
As a value-added reseller, you know the drill. No matter what your sales were last month, you’re going to start back at zero on day one the next. That’s how it goes when you depend on one-off sales to drive revenue. But with recurring revenue, you can get a head start each month.
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Profitability