Reinventing Digital Service Intake with AI

From Message to Action

Users increasingly expect to ask for help through the communication tools they already use. But for managed service providers (MSPs), requests arriving through Microsoft Teams™ and email can create hidden work before resolution even begins, from interpreting the issue and gathering missing information to creating tickets and moving requests into the right workflow.

Join us to explore how intelligent service intake can bridge the gap between how users naturally communicate and how service teams need work to operate. See how the Teams & Email Agents can help turn digital conversations into structured, actionable service work while reducing manual intake and giving technicians better context to move work forward faster.

Join us to learn how to:

• Turn Teams and email conversations into structured service work
• Reduce repetitive service intake and administrative tasks
• Capture better context before work reaches a technician
• Create a more consistent experience across digital service channels
• Unlock service desk capacity as request volume grows
• See Teams & Email Agents in action through real-world service workflows