Transforming the partner experience

Committed to you and your success

ConnectWise remains steadfast in our efforts to improve our partners’ experience in every facet of our business. Our mission drives us to provide unmatched products, integrated services, and the industry’s leading community. We are committed to delivering effective and timely communication, regular product and innovation releasessecurity notifications, improved support resolution response times, and more. Together, we will continue to achieve your most ambitious visions of success.

Where do I go for help?

Partner Success

Business & technical guidance

Helps partners grow and use our products better

  • Product health checks
  • Product mentoring and best practices
  • Aligning partner business strategy to our platform 

Contact Partner Success: PartnerSuccess@ConnectWise.com >>

 
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Account Management

Product expansion and contracts

Helps partners with contracts, pricing, and expansion of products

  • Contract renewals
  • Pricing and packaging options
  • Adding software licenses
  • Expanding products and services

Need to find your Account Manager? Log in to ConnectWise Home to view your ConnectWise team contacts, how they can help and how to reach them directly.  

Contact Account Management team: accountmanager@connectwise.com >>

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Partner care

Reactive resolution

Helps partners solve problems and resolve issues

  • Credit requests, research, and approvals
  • Termination requests
  • Escalations: Product, support, billing

Contact Partner Care team: PartnerCare@connectwise.com >>

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Product support

Reactive technical help

Helps partners with product questions and issues

  • Break/fix issues
  • Enhancement requests
  • General product questions
  • Bugs

Automate, Manage, Sell, Control, etc.
Submit a Ticket via Our Self-Service Portal >>

Command, Recover, CW RMM, HD, and NOC
Submit a Ticket via the Asio Portal >>

Security product questions?
Email: securitypartnersupport@connectwise.com  >>

Accounting / Billing

Helps Partners with invoicing questions

  • Invoice questions / disputes
  • Issuing credit memos
  • Making payments / payment plans
  • ePay Portal questions


Email:
Billing@ConnectWise.com or AccountsReceivable@ConnectWise.com

Meet the departments dedicated to partner experience

Global Help Desk

Solve customer pain points
World-class customer experience

Global Security Operations Center (SOC)

24/7 security monitoring and response
Global threat detection and response
Managed threat prioritization and escalation

Global Network Operations Center (NOC)

Real-time monitoring and management of IT network infrastructure for end clients

Onboarding & Consulting

Product implementation
Expert advice and best practices

Partner Communications

Unify communications and reduce the noise
Improve messaging and processes

The IT Nation

Global community
Industry leading events and education

Learn More >>
Post Sales Strategy & Initiatives

Voice of the partner
Incident management response