Transforming the partner experience

Committed to you & your success

ConnectWise is committed to improving your partner experience in every facet of our business. Many of our partners are happy with ConnectWise, our products and services, and our focus on partner success. But I’m also aware of far too many who feel we’ve let them down with delays or lack of empowerment in support resolution, lack of effective and timely communication, and at times missing the mark on product releases, security notifications, and others. We can and will do better.

Where do I go for help?

 

Partner Success

Business & technical guidance

Helps partners grow and use products better

  • Product health checks
  • Product mentoring and best practices
  • Aligning partner business strategy to our platform 
Black man wearing headphones using a computer in a sunny office
Partner Care
Reactive resolution

Helps partners solve problems and resolve issues

  • Credit requests, research, and approvals
  • Termination requests
  • Escalations: Product, support, billing

Chat with Partner Care >>

Contact the Partner Care team: PartnerCare@connectwise.com >>

Person on a video call with a man wearing a suit
Product Support
Reactive technical help

Helps partners with product questions and issues

  • Break/fix issues
  • Enhancement requests
  • General product questions
  • Bugs
White man wearing glasses and a denim shirt is walking on the phone while using a computer. He is smiling
Account Management
Proactive & fulfillment team

Helps partners with contracts, pricing, and expansion of products

  • Contract renewals
  • Pricing and packaging options
  • Adding software licenses
  • Expanding products and services

Need to find your Account Manager? Log in to ConnectWise Home to view your ConnectWise team contacts, how they can help and how to reach them directly.  

Meet the departments dedicated to partner experience

help desk icon
Global Help Desk

Solve customer pain points
World-class customer experience

security solutions icon
Global Security Operations Center (SOC)

24/7 security monitoring and response
Global threat detection and response
Managed threat prioritization and escalation

network monitoring icon
Global Network Operations Center (NOC)

Real-time monitoring and management of IT network infrastructure for end clients

employee training icon
Onboarding & Consulting

Product implementation
Expert advice and best practices

chat icon
Partner Communications

Unify communications and reduce the noise
Improve messaging and processes

torch icon The IT Nation

Global community
Industry leading events and education

Learn More >>
sales icon
Post Sales Strategy & Initiatives

Voice of the partner
Incident management response

New billing processes coming soon