Transforming the partner experience

Committed to you & your success

ConnectWise is committed to improving your partner experience in every facet of our business. Many of our partners are happy with ConnectWise, our products and services, and our focus on partner success. But I’m also aware of far too many who feel we’ve let them down with delays or lack of empowerment in support resolution, lack of effective and timely communication, and at times missing the mark on product releases, security notifications, and others. We can and will do better.

Partner Success: Your ConnectWise pit crew

 

Where do I go for help?

Partner success
Business & technical guidance

Helps partners grow and use products better

  • Product health checks
  • Product mentoring and best practices
  • Aligning partner business strategy to our platform
PartnerSuccess@ConnectWise.com >>
Partner care
Reactive resolution

Helps partners solve problems and resolve issues

  • Credit requests, research, and approvals
  • Termination requests
  • Escalations: Product, support, billing

Are you a legacy Continuum partner? Email PartnerCare@ConnectWise.com >>

Are you a legacy ConnectWise partner? Email CWPartnerCare@ConnectWise.com >>

Product support
Reactive technical help

Helps partners with product questions and issues

  • Break/fix issues
  • Enhancement requests
  • General product questions
  • Bugs
Account management
Proactive & fulfillment team

Helps partners with contracts, pricing, and expansion of products

  • Contract renewals
  • Pricing and packaging pptions
  • Adding software licenses
  • Expanding products and services

Meet the departments dedicated to partner experience

Global help desk

Solve customer pain points
World-class customer experience

Global Security Operations Center (SOC)

24/7 security monitoring and response
Global threat detection and response
Managed threat prioritization and escalation

Global Network Operations Center (NOC)

Real-time monitoring and management of IT network infrastructure for end clients

Onboarding & consulting

Product implementation
Expert advice and best practices

Partner communications

Unify communications and reduce the noise
Improve messaging and processes

The IT Nation

Global community
Industry leading events and education

Learn More >>
Post sales strategy & initiatives

Voice of the partner
Incident management response

New billing processes coming soon