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EDR / MDRIdentify, contain, respond, and stop malicious activity on endpoints
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SIEMCentralize threat visibility and analysis, backed by cutting-edge threat intelligence
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Risk Assessment & Dark Web MonitoringIdentify and quantify unknown cyber risks and vulnerabilities
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Cloud App SecurityMonitor and manage security risk for SaaS apps
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SOC ServicesProvide 24/7 threat monitoring and response backed by ConnectWise SOC experts
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Policy ManagementCreate, deploy, and manage client security policies and profiles
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Incident Response ServiceOn-tap cyber experts to address critical security incidents
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Cybersecurity GlossaryGuide to the most common, important terms in the industry
Transforming the partner experience
Transforming the partner experience
ConnectWise is committed to improving your partner experience in every facet of our business. Many of our partners are happy with ConnectWise, our products and services, and our focus on partner success. But I’m also aware of far too many who feel we’ve let them down with delays or lack of empowerment in support resolution, lack of effective and timely communication, and at times missing the mark on product releases, security notifications, and others. We can and will do better.
Where do I go for help?
Partner Success
Business & technical guidance
Helps partners grow and use our products better
- Product health checks
- Product mentoring and best practices
- Aligning partner business strategy to our platform
Account Management
Product expansion and contracts
Helps partners with contracts, pricing, and expansion of products
- Contract renewals
- Pricing and packaging options
- Adding software licenses
- Expanding products and services
Need to find your Account Manager? Log in to ConnectWise Home to view your ConnectWise team contacts, how they can help and how to reach them directly.
Contact Account Management team: accountmanager@connectwise.com >>
Partner care
Reactive resolution
Helps partners solve problems and resolve issues
- Credit requests, research, and approvals
- Termination requests
- Escalations: Product, support, billing
Product support
Reactive technical help
Helps partners with product questions and issues
- Break/fix issues
- Enhancement requests
- General product questions
- Bugs
Automate, Manage, Sell, Control, etc.
Submit a Ticket via Our Self-Service Portal >>
Command, Recover, CW RMM, HD, and NOC
Submit a Ticket via the Asio Portal >>
Security product questions?
Email: securitypartnersupport@connectwise.com >>
Accounting / Billing
Helps Partners with invoicing questions
- Invoice questions / disputes
- Issuing credit memos
- Making payments / payment plans
- ePay Portal questions
Email:
Billing@ConnectWise.com or AccountsReceivable@ConnectWise.com
Meet the departments dedicated to partner experience
Global Help Desk
Solve customer pain points
World-class customer experience
Global Security Operations Center (SOC)
24/7 security monitoring and response
Global threat detection and response
Managed threat prioritization and escalation
Global Network Operations Center (NOC)
Real-time monitoring and management of IT network infrastructure for end clients
Onboarding & Consulting
Product implementation
Expert advice and best practices
Partner Communications
Unify communications and reduce the noise
Improve messaging and processes
Post Sales Strategy & Initiatives
Voice of the partner
Incident management response