Transforming the partner experience
ConnectWise is committed to improving your partner experience in every facet of our business. Many of our partners are happy with ConnectWise, our products and services, and our focus on partner success. But I’m also aware of far too many who feel we’ve let them down with delays or lack of empowerment in support resolution, lack of effective and timely communication, and at times missing the mark on product releases, security notifications, and others. We can and will do better.
Where do I go for help?
Partner Success
Business & technical guidance
Helps partners grow and use products better
- Product health checks
- Product mentoring and best practices
- Aligning partner business strategy to our platform
Reactive resolution
Helps partners solve problems and resolve issues
- Credit requests, research, and approvals
- Termination requests
- Escalations: Product, support, billing
Reactive technical help
Helps partners with product questions and issues
- Break/fix issues
- Enhancement requests
- General product questions
- Bugs
Proactive & fulfillment team
Helps partners with contracts, pricing, and expansion of products
- Contract renewals
- Pricing and packaging options
- Adding software licenses
- Expanding products and services
Meet the departments dedicated to partner experience
Solve customer pain points
World-class customer experience
24/7 security monitoring and response
Global threat detection and response
Managed threat prioritization and escalation
Real-time monitoring and management of IT network infrastructure for end clients
Product implementation
Expert advice and best practices
Unify communications and reduce the noise
Improve messaging and processes
Voice of the partner
Incident management response