Transforming the partner experience

Transforming the partner experience

ConnectWise is committed to improving your partner experience in every facet of our business. Many of our partners are happy with ConnectWise, our products and services, and our focus on partner success. But I’m also aware of far too many who feel we’ve let them down with delays or lack of empowerment in support resolution, lack of effective and timely communication, and at times missing the mark on product releases, security notifications, and others. We can and will do better.

Where do I go for help?

Partner Success

Business & technical guidance

Helps partners grow and use our products better

  • Product health checks
  • Product mentoring and best practices
  • Aligning partner business strategy to our platform 

Contact Partner Success: >>

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Account Management

Product expansion and contracts

Helps partners with contracts, pricing, and expansion of products

  • Contract renewals
  • Pricing and packaging options
  • Adding software licenses
  • Expanding products and services

Need to find your Account Manager? Log in to ConnectWise Home to view your ConnectWise team contacts, how they can help and how to reach them directly.  

Contact Account Management team: >>

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Partner care

Reactive resolution

Helps partners solve problems and resolve issues

  • Credit requests, research, and approvals
  • Termination requests
  • Escalations: Product, support, billing

Contact Partner Care team: >>

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Product support

Reactive technical help

Helps partners with product questions and issues

  • Break/fix issues
  • Enhancement requests
  • General product questions
  • Bugs

Automate, Manage, Sell, Control, etc.
Submit a Ticket via Our Self-Service Portal >>

Command, Recover, CW RMM, HD, and NOC
Submit a Ticket via the Asio Portal >>

Security product questions?
Email:  >>

Accounting / Billing

Helps Partners with invoicing questions

  • Invoice questions / disputes
  • Issuing credit memos
  • Making payments / payment plans
  • ePay Portal questions

Email: or

Meet the departments dedicated to partner experience

Global Help Desk

Solve customer pain points
World-class customer experience

Global Security Operations Center (SOC)

24/7 security monitoring and response
Global threat detection and response
Managed threat prioritization and escalation

Global Network Operations Center (NOC)

Real-time monitoring and management of IT network infrastructure for end clients

Onboarding & Consulting

Product implementation
Expert advice and best practices

Partner Communications

Unify communications and reduce the noise
Improve messaging and processes

The IT Nation

Global community
Industry leading events and education

Learn More >>
Post Sales Strategy & Initiatives

Voice of the partner
Incident management response