More than just software

Discover stellar customer service and customer support that set us apart

We’re obsessed with partner success

At ConnectWise, we don’t have customers or clients; we have partners. Companies whose success we’re committed to supporting at every step of their business journey. To fulfill this promise, we provide more than just the software they use to run their business. From consulting and implementation services to education, support, customer care, and account management, we have the customer support, customer services, and tools our partners need to get the most out of our software and grow their business.

A group of ten ConnectWise employees are smiling at the camera. There are three women in the front and seven men around them. They are wearing business casual clothing.
At ConnectWise, you’re part of the family
We’re real people, building real relationships with partners whose success comes first.

It’s our people that truly set us apart. With a focus on our core values, and a dedication to hiring motivated, passionate people who already embody those values, we can provide a personal touch that supports our partners like no one else.

Customer services for your success available 24/7/365

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Real people

Our offices in the US, England, and Australia are full of people who come to work every day, devoted to understanding more about our products and partners.

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Workshops & training

We want our partners to use more and more of the product, and get more benefit as their business grows and changes.

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University & education

Tap in to a huge knowledge base—built by a team of experts—to help with everything from specific product how-tos to business best practices, and everything in between.

Log in to ConnectWise University >>
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Unmatched expertise

Our service teams are packed with experienced individuals that know the industry and your business needs inside-and-out.

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One point of contact

When you become a partner, you have one consistent place to go for all of your customer support questions, comments, and concerns. Whatever you need, you’ll find it.

Customer service teams dedicated to your success

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Implementation

Our experienced team provides customized implementation packages, including remote or on-site arrangements, to give partners the perfect implementation to shift their business needs from start to finish.

Account management

Need to find your Account Manager? Log in to ConnectWise Home to view your ConnectWise team contacts, how they can help and how to reach them directly.  

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From 24/7 business-critical support to online resources to answer questions quickly and easily, ConnectWise support is ready to tackle your software needs anytime, anywhere.

Visit partner support >>
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Consulting

We offer consulting remote and on-site, putting you in direct contact with professionals who understand your unique business. You’ll get tips, tricks, and tools to help you grow.