EDR / MDRIdentify, contain, respond, and stop malicious activity on endpoints
SIEMCentralize threat visibility and analysis, backed by cutting-edge threat intelligence
Risk Assessment & Vulnerability ManagementIdentify unknown cyber risks and routinely scan for vulnerabilities
Identity ManagementSecure and streamline client access to devices and applications with strong authentication and SSO
Cloud App SecurityMonitor and manage security risk for SaaS apps
SASEZero trust secure access for users, locations, and devices
SOC ServicesProvide 24/7 threat monitoring and response backed by ConnectWise SOC experts
Policy ManagementCreate, deploy, and manage client security policies and profiles
Incident Response ServiceOn-tap cyber experts to address critical security incidents
Cybersecurity GlossaryGuide to the most common, important terms in the industry
ConnectWise Help Desk Services
Here for you 24/7/365
Hiring, training, certifying, and retaining your own staff diverts valuable resources from the priorities that matter most to your business. With ConnectWise Help Desk Services™, you can provide the consistent, scalable, and high-quality service your customers depend on, at a cost that makes sense for your budget.
Learn about the features of ConnectWise Help Desk Services
Level 1 to level 2 support
With Help Desk, you’ll be on call with your customers 24/7/365. There’s no problem we can’t solve for you, with level 1 through level 2-trained support techs equipped to resolve any endpoint, networking, security, or BDR issue thrown our way.
Certified, highly trained technicians
The Help Desk staff has open access to a plethora of reference resources, and collectively maintains more than 24+ distinct certifications, including the most essential IT certifications from Microsoft, CompTIA, Cisco, VMware, Linux, Oracle, and Amazon.
White-label routing and response
With Help Desk, you can quickly and seamlessly add phone, chat, and/or email support represented through you or your customer’s brand. By white-labeling your support channels, you can boost your brand visibility while strengthening the loyalty of your clients.
Your clients are routed to the same Help Desk technicians to continually learn the ins and outs of their businesses and technology to strengthen your relationships with your clients and improve the customer experience.
Time is money
See how much time and money you can save outsourcing help desk duties to ConnectWise Help Desk Services. Let our team handle your clients during business hours, after hours and weekends, or 24x7. You're sure to save both time and money with the Help Desk.