EDR / MDRIdentify, contain, respond, and stop malicious activity on endpoints
SIEMCentralize threat visibility and analysis, backed by cutting-edge threat intelligence
Risk Assessment & Vulnerability ManagementIdentify unknown cyber risks and routinely scan for vulnerabilities
Cloud App SecurityMonitor and manage security risk for SaaS apps
SOC ServicesProvide 24/7 threat monitoring and response backed by ConnectWise SOC experts
Policy ManagementCreate, deploy, and manage client security policies and profiles
Incident Response ServiceOn-tap cyber experts to address critical security incidents
Cybersecurity GlossaryGuide to the most common, important terms in the industry
Service level agreements (SLAs) can be hard to track. With agreement management in ConnectWise PSA™, you’ll surpass your customers’ expectations by maintaining well documented terms that identify expectations, clarify responsibilities, and facilitate communication regarding covered devices, service hours, response times, and more.
Customer agreement features of ConnectWise PSA
Contract management automation
Establish service expectations and automate the management of customer contracts, including cloud services. Support your cash flow by automating recurring billing procedures.
Customized response planning
Decide ticket priority based on your customers’ service delivery expectations. In addition, ConnectWise PSA Agreements enables you to create unique response plans and resolution times with custom calendars and matrices, then track every step in the plan process.
Automated resource reminders
Automate reminders to the appropriate resources and proactively renew expiring contracts. Stay updated when customers reach a low support balance, so nothing slips through the cracks.
Agreement P&L tracking
Effective contract management is critical to maintaining strong business relationships with your customers, but even more critical to ensuring profitability. Track all time and work against agreements to effectively measure profits and losses.
Not every customer will be, or requires, a standard recurring service level agreement. Offer your clients customized options such as one-time or recurring (limited duration) block agreements.
“The agreements function of ConnectWise PSA really allows us to track what goes into it so we can see how profitable we really are on those agreements.”
- Aaron Hamp, Owner, I.N.C. Systems & POS of Michigan