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ConnectWise Manage

Strengthen Client Relationships with Agreement Management

Service level agreements (SLAs) can be hard to track, and you might not know if you’re living up to your clients’ expectations. With agreement management in ConnectWise Manage, it all comes together. You’ll clearly document all terms of the agreement—what devices are covered, service hours, response times, etc. Manage what matters to your customers and surpass their service expectations.

Explore the Customer Agreement Benefits of ConnectWise Manage

Set Up Agreements

Establish service expectations and automate the management of customer contracts, including cloud services. Support your cash flow by automating recurring billing.


Simplify SLA Management

Decide ticket priority based on your customers’ service delivery expectations. Determine unique response plans and resolution times with custom calendars and matrices, then track every step.


Improve Workflow

Automate reminders to the appropriate resources and proactively renew expiring contracts. You’ll stay updated when customers reach a low support balance, so nothing slips through the cracks.


Agreement Profitability

When you track all work against agreements, you can see which agreements are profitable and which are costing you.


Flexible Agreement Types

Not every customer will be on a recurring service agreement. Offer your clients other options like one-time or recurring block agreements.

Discover the Tools That Allow You to Exceed Customer Expectations

Simplify and streamline every aspect of your business for a smoother customer experience with ConnectWise Manage.

“The agreements function of ConnectWise Manage really allows us to track what goes into it so we can see how profitable we really are on those agreements.”

Aaron Hamp, Owner, I.N.C. Systems & POS of Michigan

Explore Other ConnectWise Manage Features

Time Tracking & Billing

Capture all of your billable time and hold your techs accountable. Keep invoices detailed and accurate, so that you get paid for all the work you put in.

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Account Management

Discover a sophisticated, 360° view of your customers and start building the strong relationships your business relies on.

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Help Desk

Provide exceptional service with top-of-the-line ticketing and dispatch, all while capturing every moment of billable time.

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