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ConnectWise Manage
help desk

Be the Hero to Your Customers

Ticketing and Help Desk Tools to Improve the Customer Experience

Explore the Help Desk Benefits of ConnectWise Manage

Implement Simpler Ticketing

Great service starts with a ticketing strategy that can manage requests coming from every direction - phone calls, emails, even live chats. ConnectWise Manage ticketing captures all communication, then tracks and documents every step until the job is complete.

Power the Potential of Dispatch

Dispatch holds the key to creating order when it comes to managing resources. ConnectWise Manage provides easy visibility into service team availability, allowing quick prioritization and intelligent scheduling.

Effective Time-Entry Management

Simplify time entry to create accountability around where your techs are spending their time. By wrapping time entry into their normal process flow for communication, missing time is a thing of the past.

Be Anywhere With Mobile

Your tech team’s productivity shouldn’t be tethered to the office. ConnectWise Manage Mobile gives 24/7 remote access to everything from scheduling to documenting work and tracking time, so efficiency in the field knows no bounds.

Automate for Better Service

One sudden emergency can derail your entire service schedule if you’re not prepared. ConnectWise Manage workflows simplify the process by automating the escalation of service tickets, notifications, and team assignments so you stay on track.

Report on Your Service Health

To make strategic decisions about your company’s service management, you need all the facts. ConnectWise Manage service dashboards and reporting options provide data on ticket details, issue resolution times, and service team performance.

Achieve Service Excellence


Experience a Single Source of Information

With all information stored in ConnectWise Manage, eliminate duplicate data entry, and keep all stakeholders—from management to techs—informed with up-to-date information at their fingertips.

client management

Utilize Resources to Their Full Potential

Easily manage and track the work your team is doing. Get the most out of your resources and increase utilization to manage more clients and endpoints without the added headcount.


Increase Efficiency in Managing Your Team

Take control of managing your team with ConnectWise Manage. Easily and proactively monitor what your team is working on to keep operations flowing smoothly.

Discover the Keys to Driving Next-Level Service

Your business IS service. Make sure your service process is exceptional with ConnectWise Manage.

Strengthen Your Service Support With Other ConnectWise Products

Remotely Monitor & Manage

ConnectWise Automate gives you the tools you need to automate any IT task, work on multiple machines at the same time, manage everything through a single console, easily manage IT policies across multiple endpoints, and much more.

See How >>

Resolve Issues Quickly & Quietly

A solution for remote support, remote access, and remote meetings, ConnectWise Control lets you analyze and solve problems without your clients knowing they exist.

See How >>


Track and Manage Help Desk Data, KPIs, and Other Service Metrics With BrightGauge, a ConnectWise Solution

Learn More >>

$1.2 million cost reduction over three years by automating routine hardware maintenance*.

*Commissioned Forrester Consulting Total Economic Impact Study

Explore Other ConnectWise Manage Features

Time Tracking & Billing

Don’t let billable time slip through the cracks. Get paid for the exceptional service you’re providing.

Explore >>

Account Management

Discover a sophisticated, 360° view of your clients and start building the strong relationships your business relies on.

Explore >>


Explore the features of ConnectWise Chat to help you better support your clients.

Explore >>

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