Say hello to Kelly Roman. As a business analyst, Kelly plays a big role on the Customer Success team, and ConnectWise’s continued dedication to partner success. Find out Kelly’s joy in hearing the impact she has on our partners' businesses, her favorite job (Spoiler: It’s ConnectWise!), and more.
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Getting Started at ConnectWise…
How long have you been with ConnectWise?
Just over two wonderful years.
What did you do before joining ConnectWise?
I worked for Tampa Electric for 10 years managing inventory logistics, contracts, and tracking for coal and oil. It was my responsibility to track the cost of fuel for the power plants, as it’s a direct cost to consumers. I was also responsible for reporting to the commission on all the purchases and use metrics. I took a year hiatus to raise my then newborn son and then found my way to ConnectWise.
Being a ConnectWise Colleague…
What different roles have you had with the company?
I have had the same role in two departments, analyzing use data for the product team and now the Customer Success team.
What do you enjoy about working at ConnectWise?
I really enjoy knowing I impact someone’s life. I feel successful when I know what I do impacts someone else in a positive way. That’s what I loved about my job at Tampa Electric and what I love about what I do here. I make a difference in how a partner succeeds or runs their company. Hearing from partners and understanding how we change what they do and how they do it is an amazing feeling!
What’s something about your job that makes you feel accomplished?
Since moving to Customer Success, I have been paired up with some amazingly talented people. They have taken parts of my vision for use data and not only made it come to life but helped me see it in ways I had never imagined. Together we know we can help partners by better understanding where they struggle and guiding them to resources that drive their business in the right direction.
What’s something you want people to know about ConnectWise?
ConnectWise is an ever-evolving place. Things change and grow every day; that’s what makes it fun! ConnectWise, by far, is the best place I have ever worked.
And Now for Some Fun!
What’s a big win you’re really proud of?
The scorecard has been my whole world for the last six months. We started with one scorecard and five pod ideas, all of which said Coming Soon. Today we have six pods, and only one says Coming Soon. All the others are filled and calculated. Every day I am amazed at how far as a team we have come in this project.
If you can have any superpower for 24 hours, what would it be and why?
I would be invisible. I am not sure if it would be so people couldn’t find me and I could have some rest and relaxation or if I could spy on some super top-secret stuff, but either way; definitely invisibility.
What’s your go-to karaoke song?
Fun Fact: I don’t think I have ever done karaoke!
What’s one bucket list item you’re most looking forward to?
I have always wanted to go on an Alaskan cruise to see all the wildlife.
Now, a question for you. Are you ready to harness your passion and create a prosperous career in technology? Get to know more about ConnectWise and explore the available opportunities in the career center.
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