Business Continuity Blog Posts

With the adoption of CRM solutions by SMBs comes the challenge of ensuring data remains available to users. And while some CRMs, like Microsoft® Dynamics 365®, include some backup and recovery built-in already, they’re often not robust enough to provide the data security and recoverability standards most SMBs require to maintain SLAs. 

Managed services providers (MSPs) are often challenged by prospects and clients about the necessity of services and how their investment may pay off. The best and most universal way for clients to really grasp the effects of downtime is to show them the money.

The year was 1992. I was just a kid in Miami making the best summer memories when suddenly a Category 5 hurricane was barreling its way towards South Florida. There are many things I remember about living through Hurricane Andrew, but a few stick out...

At some point, all computer hardware fails. It’s a fact of life. Whether it’s from age or accident, data loss is inevitable when hardware fails, and it can cripple an SMB in a second and destroy profits just as easily. This is why an effective business continuity plan and Backup & Disaster Recovery (BDR) solution are essential to virtually every business today.

Are your clients willing to test their luck this Friday the 13th? As a savvy MSP, you know that having an effective backup and disaster recovery (BDR) solution and disaster recovery (DR) plan is a necessity in today’s business landscape – just in case your client opens an umbrella indoors and their whole IT network crashes. However, having these reliable solutions in place is of no value if the processes aren’t regularly tested. So, the question is this: what does your clients’ DR plan look like and when was the last time they had a DR drill test performed?

To increase your chances of closing a deal, you need to understand the customer and their specific needs. Why might they be seeking help from a managed services provider? What problems are they trying to solve? What challenges are they facing? How can your IT services help overcome these challenges?

Data and corporate information are the lifeblood of your clients’ business—there’s no denying their importance. Today, organizations across all industries are tasked with ensuring that data is protected, retained, and accessible when needed, yet many lack the appropriate archiving and retention policies.