Blog Posts by Brett Cheloff

Brett Cheloff
Brett Cheloff
VP, Automate, ConnectWise
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03/22/2021
2 min read
Why is a patch management solution important for cybersecurity?
Although routine, patch management is critical to maintaining the cybersecurity of any organization. Here, we cover key reasons why any MSP should prioritize patch management.
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Cybersecurity
10/28/2020
2 min read
4 patch management best practices to keep your clients secure
Patch management is one of the biggest concerns of IT service providers and their clients. As more vulnerabilities are discovered, patch management begins to feel like a full-time job—especially in larger environments.
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Remote Monitoring & Management (RMM)
01/10/2020
3 min read
Best practices for optimizing patch management with RMM software
Patching—the act of updating, fixing, or improving a computer program—is an important part of maintaining your clients’ systems against viruses and hacks. The majority of MSPs do this through remote monitoring and management (RMM) tools. But no matter how well your RMM software can fix a bug or close a vulnerability, if you don’t follow the right patching policies and procedures, you may end up putting those same clients at a higher risk of security breaches.
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Remote Monitoring & Management (RMM)
03/13/2019
2 min read
Measuring the true value of an IT department that matters to business leaders
Understanding the value contributed by your IT is a crucial part of running your business. If it isn’t adding value, then it’s a non-productive expense—and you’re losing out. But how do you effectively measure the performance of IT, and ensure that yours adds to the success of your company? Simple. Create key performance indicators (KPIs).
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Business Growth
01/31/2019
2 min read
How RMM solves break/fix problems
Despite the rise of managed service providers (MSPs), many IT companies still operate on a break/fix model. But the proactive managed services model is far easier and more cost-effective—and helps you provide a much stronger level of service to your clients. If you’re still providing services on a break/fix basis, a remote monitoring and management (RMM) tool can help you make the transition to managed services.
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Remote Monitoring & Management (RMM)
10/29/2018
2 min read
Don’t ignore security activity that could help the most
We tend to think of security as the tools—like email scanning, malware, and antivirus protection—we have in place to secure our network. But did you know that the process of asset management helps you minimize the threat landscape too?
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Cybersecurity
08/21/2018
1 min read
Introducing ConnectWise Podcasts
At ConnectWise, we’re obsessed with partner success, and that extends beyond powering the solutions you choose to run your daily operations. We’re dedicated to sharing business advice and best practices that can help your company thrive, which is why we’re thrilled to announce our new ConnectWise podcast series!
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Business Growth
04/19/2018
5 min read
ConnectWise Automate partner story: Certified CIO
Founded in 1999, Certified CIO has been helping customers keep their IT infrastructures secure using the latest industry tools, top-notch service, and unmatched delivery standards. For CEO Steve Plumlee, switching to ConnectWise Automate was an easy decision. When he arrived on the scene, the company used N-able™ as its solutions provider, and while the UK-based company was very flexible, at the end of the day it wasn’t ticking the right boxes for the team. Thanks to some friends and local MSPs, Steve was introduced to ConnectWise in 2004, and the rest is history.
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Talent Retention, Acquisition & Culture

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