Articles by Brett Cheloff

How to Retain STAR Employees: Part 1

When it comes to successfully building, managing, and growing your IT business, “turnover” is a word you don’t want to hear--unless you’re talking about breakfast pastries in the breakroom. Hiring and retaining quality employees is crucial to your bu...

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Next-Gen Data Security

To understand what next generation security means for the future, we need to know more about what it means today. Let’s start with the basics. What are we trying to secure? Today, data dominates our personal lives, finances, and—with the adoption ...

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Big Data Success Starts from the Top Down

Big Data Success Starts from the Top Down

What is big data? Big data is defined as extremely large data sets that can be analyzed to reveal patterns, trends, and associations, especially relating to human behavior and interactions. Why is big data becoming important in today’s digital busin...

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5 Must-Have Features of Your RMM Solution

5 Must Have Features of Your RMM Solution

As a technology solution provider (TSP), chances are you have a desire to take your business to the next level. The TSPs that are successful in this endeavor have a key ingredient in common: they are armed with the right tools for growth. The most cr...

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Report Center 101

Making smart business decisions and reaching your business goals faster requires a detailed look at what goes on in your business. So how do you get your hands on the vital data you need? With updates to the reporting capabilities in ConnectWise® Au...

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Pricing Your IT Services for Maximum Profits

As a former MSP myself, I know what it’s like to try to make sense of pricing. I quickly learned that the right price was more about perceived value than competing with the market. So many new technology solution providers (TSP) just throw a price ou...

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