Blog Posts by Geoffrey Willison

Geoffery Willison
Geoffrey Willison
Chief Operating Officer, ConnectWise

Geoffrey Willison is Chief Operating Officer (COO) for ConnectWise. He is responsible for the integration of the ConnectWise and Continuum platforms and for expanding the breadth of products and services available to partners in order to help them grow and fulfill business objectives. Geoffrey brings more than 23 years of technology experience, including 10 years as a consultant. He began his role as COO in November 2019 following ConnectWise’s acquisition of Continuum, where he had served as Chief Financial Officer since February 2017. While at Continuum, Geoffrey was responsible for aligning Continuum’s financial planning, strategy and budget with the company’s mission and growth plan.

Prior to Continuum, Geoffrey served in a number of leadership positions, including CEO of Valore, COO and acting CFO at Plastiq, and president of Edvisors.

Geoffrey is also a board member at School the World, a non-profit that fights extreme poverty at its roots by bringing quality education to the world's poorest children.

He received an A.B. cum laude from Dartmouth College and an MBA from the Stanford Graduate School of Business. In his free time, Geoffrey enjoys spending time with his family, golfing and skiing. He currently resides in Boston.

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01/23/2024
8 min read
What are managed IT services?
Take an in-depth look at managed IT services. Gain a further understanding of what they are, how they began, and what you can do to provide your clients the best service imaginable.
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Managed Services
01/30/2023
2 min read
Colleague Spotlight: Troy Erwin
Meet Troy Erwin, Help Desk Partner Manager at ConnectWise. Read to learn more about his journey of starting a new IT career at age 45 and how he helps partners provide consistent, scalable, and high-quality help desk services to their customers.
Life at ConnectWise
12/29/2022
2 min read
Upcoming enhancements to our case management
ConnectWise is introducing phase one of our new case management system in mid-January. This new system will eventually make it easier for you to initiate and see the status of tickets—all while streamlining multiple systems into one on our side, which will enable us to respond faster and serve you better.
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Company Updates
02/01/2021
2 min read
Five Ways to Scale Your MSP Business in 2021
Many MSPs are looking to scale their businesses to adapt to new market realities and achieve success this year. In this post, we look at five key ways MSP businesses can scale in 2021.
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Managed Services
12/03/2020
12 Minutes
Reasons to Use Managed Services in 2021
When thinking about how to best position your managed IT services, it’s worth considering what points make for the most compelling sell. Remember that while you may think SMBs should adapt your business model for one reason, they may have an entirely different set of priorities that you should appeal to. So, what should you lead with when marketing and selling to prospective clients? 
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Managed Services
05/29/2020
2 min read
Mastering the sales-to-service handoff
One of the key moments when it’s particularly valuable for your team to work in harmony together is when you’re onboarding new clients. That’s an essential first step in your working relationship, so you want to make sure your team is making a good impression from the start. The good news is, whether you’re a small business or a company with hundreds of employees, there are actionable steps you can take to master the handoff between your sales team and your service team.
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Managed Services
03/26/2020
1 min read
The history of Continuum, a ConnectWise company
In October 2019, we were excited to announce from The IT Nation Connect mainstage that ConnectWise and Continuum were merging companies. Over the last several months, our teams have been collaborating on ways to better serve our combined partner base, which includes the knowledge we share. In an effort to streamline and make it easier to find information in one place, we’re merging the Continuum and ConnectWise blogs to one central location.
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Company Updates

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