Articles by April Taylor

New ConnectWise Manage Ticket Note Features

We all struggle to communicate from time to time—it’s part of being human. Finding the right words to show empathy, convey instructions, or express ideas can be difficult. But in business, the stakes are especially high. When you’re interacting with ...

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Best Practices for Escalating Tickets

You’re in the business to offer exceptional service and help your clients operate smoothly. Effectively managing every ticket for every client issue can be time consuming and tough—especially without the proper best practices in place to help. Since...

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6 Tips for New ConnectWise Manage Partners

This post highlights a few product features in ConnectWise Manage that can help your teams collaborate and coordinate more effectively. The zone. It’s the place where everything just zooms—your whole team is humming, everybody knows what they need...

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Meet the New ConnectWise Manage Team

With nearly 38 years of combined experienced working at ConnectWise, the new ConnectWise Manage leadership team brings a lot of expertise to the table. The team works under the direction of April Taylor, VP of ConnectWise Manage, who has worked at Co...

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What’s New in ConnectWise Manage 2018.3

Q2 is here, and with it comes springtime, warmer weather, and some exciting new changes. Spring into the rest of your year with new features that keep you efficient, productive, and ready for serious growth. What’s happening to save time for your tea...

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Say ‘Hello’ to ConnectWise Manage 2018.2!

We’ve hit the ground running in 2018 to continue to bring you the business-enhancing features that not only make your work life that much easier, but help keep your profits flowing, which is why we’re excited to announce the release of ConnectWise Ma...

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