Blog Posts by Dee Cater

MFA and role-based security (if set up correctly) are extremely valuable to protect credentials and decrease vulnerability, but outside of those protections, how can you identify potentially malicious behavior? 

Improving flexibility of operations during a global pandemic. Increasing employee quality of life. Decreasing company overhead. Helping the environment. Whichever of the many valid reasons relate to your situation, it’s entirely clear that the office of the future—and for many, the present—is in the home.

Over the last several months, partners have shared some interesting and unexpected challenges that have come from working remotely. Have you ever had your cat walk over your work station during a remote session? How about your child using your keyboard as a toy? These things are bound to affect your work!

According to the FBI’s 2019 Internet Crime Report, over 13,000 tech support scams caused $54 million in losses in that year alone—and that’s just what was reported. This means there has been a 40 percent increase in losses since 2018. Needless to say, it benefits all technology solution providers (TSPs) to make sure they’re taking the time to help their clients recognize the red flags before it’s too late.

As you have been adjusting to the new reality and have begun to find a new normal in a widespread remote workforce, there’s no denying that remote support products are more vital to your business success than ever. Before COVID-19, having remote support was convenient and efficient—but now it’s essential to your day-to-day operations.

When you’re an IT solutions provider, clients and colleagues are counting on you to keep their systems running smoothly—and to repair issues quickly when they’re not. One of the key tools in your technical arsenal? Remote computer access.

Last December, we published our 2018 release recap; a list of the top features and enhancements achieved that year. Continuing with tradition, here’s a rundown of some of the most prominent features and improvements that were released in 2019 from the ConnectWise Control product team.

Time is everything in your tech support. For your customers, the faster they can get their issues resolved, the sooner they can get back to work. For your managed service provider (MSP) business, time spent working on an individual issue, digging through multiple systems, and manually entering information adds up quickly. Wasted time will end up costing you—in revenue and service reputation.