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ConnectWise Blog

Technology solution provider best practices and industry news, all in one place.

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Top 5 Best Practices for your Help Desk

A Help Desk is designed to be the first point of contact for customers when they have requests or problems with their technology services. And you, as the technology service provider are responsible for addressing those issues as quickly and efficiently as possible.  It is essential, then, to ensure a strategic method of managing this…

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ConnectWise Wins Big at IT Europa Awards Gala

IT Europa Award

Break out the champagne and raise a glass because we’re proud to announce that ConnectWise has won the Software-as-a-Service (SaaS) award at the European IT & Software Excellence Awards 2017! 

Setting the Record Straight: ConnectWise & Kaseya

Message from Arnie Bellini

At ConnectWise, we believe in honest and fair competition AND an open ecosystem of choices. So you can imagine our disappointment when we began seeing and hearing inaccurate and false statements about ConnectWise and our platform that have been shared with many of our partners as well as the media over the last few weeks. Welcome…

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Understanding Cyberattacks from WannaCrypt

WannaCry Security Breach

Cyberattacks are growing more sophisticated, and more common, with every passing day. They present a continuous risk to the security of necessary data, and create an added layer of complication for technology solution providers and in-house IT departments trying to keep their clients’ systems safe and functional. Despite industry efforts and innovations, the world was…

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Top 7 Things to Consider When Selecting a Remote Control Tool

ConsiderRemoteControl

As a technology solution provider, remote control is one of your greatest tools. It frees you from traveling to remote locations, allows you to provide services to customers faster and much more—the faster, the better.

And the NetSuite SuiteApp Award Goes to…

SuiteApp of the Year 2017

ConnectWise was proud to be a part of NetSuite’s 2017 SuiteWorld conference in Las Vegas this spring, and even more excited to be honored as the SuiteApp of the Year!

Big Data Success Starts from the Top Down

Big-Data

What is big data? Big data is defined as extremely large data sets that can be analyzed to reveal patterns, trends, and associations, especially relating to human behavior and interactions.

Be the IT Hero Your Clients Need, and Do It for Free

computer-hero

An office is overrun by frantic managers. Calls are chaotic, unpredictable, and messy. Frustration is everywhere and no one is getting the remote support they need. If only there was a hero who could swoop in and save the day! But wait, what’s that? Is it a bird? A plane? NO! It’s YOU, gliding in…

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APT10 and Shadow Brokers: 5 Things You Need to Know

Automate Product Features

After learning of the latest operation by APT10 (Advanced Persistent Threat group 10), dubbed “Cloud Hopper”, Technology Solution Providers around the world got quite the scare this past weekend thanks to The Shadow Brokers’ “Lost in Translation” leak. Multiple media sources, like CNN, PC World, and Ars Technica, reported the leak contained numerous zero-day exploits,…

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Happier Customers Could Be a Survey Away

CrewHu Logo

Business doesn’t have to be tough for MSPs! As a managed service provider, you’re in an industry where service is tested and measured almost constantly. It can feel like a pressure cooker sometimes. And no matter how proactive you are, things break and you have to scramble to fix them.

3 Ways to Win New Managed Service Contracts Faster

Network Detective by RapidFire Tools

If your managed services business feels like a challenge in today’s market, it’s not just in your head. Selling managed services is more challenging now than it was last year. What’s behind it? Several things, starting with the fact that, according to Gartner, worldwide IT spending is flat and not expected to improve through 2020.