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ConnectWise Blog

Technology solution provider best practices and industry news, all in one place.

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Top 5 Best Practices for your Help Desk

A Help Desk is designed to be the first point of contact for customers when they have requests or problems with their technology services. And you, as the technology service provider are responsible for addressing those issues as quickly and efficiently as possible.  It is essential, then, to ensure a strategic method of managing this…

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Scaling Your Office 365 Offering with Backup & Recovery

How to Create a Cloud Strategy

Cloud Management = Cloud Profitability. Up to 40% of your team’s productivity is lost when switching tasks is required. This begs the question: how do you scale your Microsoft Office 365™ offering and remain profitable when margins are already thin, and your employees are having to switch between applications to manage and bill your customers?

6 Steps to Client Onboarding Success

Client Onboarding Tips

Onboarding is the first time new clients get to see how you operate. It’s when first impressions are formed; impressions that could have a lasting impact. And if you don’t deliver on promises that were made during the sales process, what impression do you think they’ll be left with?

A Chat with Craig Fulton About the ConnectWise Rebrand


It’s been a week since IT Nation and the big announcement about our unification into one brand. We have a new website and new product names that reflect our mission to simplify everything. We’ve also updated the user interface (UI) across our core products to continue the trend of updates, improvements, and simplification.

Pricing Your IT Services for Maximum Profits

How to Price Your IT Services

As a former MSP myself, I know what it’s like to try to make sense of pricing. I quickly learned that the right price was more about perceived value than competing with the market. So many new technology solution providers (TSP) just throw a price out there to see if it sticks. That’s dangerous, and…

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IT Nation 2016 Keynote: New Names, Same Powerful ConnectWise

ConnectWise Product Name Changes

When you get a chance to gather the brightest minds in the technology solutions industry, and treat them like family, you want to make the most of it. So, naturally, we pull out all the stops when planning every IT Nation event, and this year was no exception. We always aim high at offering the…

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10 Business Mistakes That Cost TSPs Time and Money

10 Common TSP Business Mistakes to Avoid

Running a business is an exciting experience, but it can be tough too. Maybe you started your business fresh out of college. Maybe you took over a family business. Or maybe you previously worked for a TSP and started your own business vowing to never allow the same problems you saw there.

4 Patch Management Practices to Keep Your Clients Secure

Patch Management Best Practices

Patching is vital to securing systems from known vulnerabilities, but it’s also a risk that can bring down those systems if you deploy a bad patch. In order to maintain the proper risk balance you should focus on patches that close vulnerabilities.

LabTech 11 Monitoring 101: Remote Monitors

LabTech 11 Remote Monitoring

You wouldn’t want a client’s server to go down and you not know about it. That downtime is killing their profit and could also potentially kill your relationship with their business. Remote monitoring prevents that nightmare from happening.

4 Steps to More Effectively Price Your IT Services

Pricing Your IT Services

In order to make sure your business is not only successful, but profitable, it’s important to know how to price your IT services. But how? No two companies offer the exact same services, methods, and quality, so it’s nearly impossible to establish a market wide standard price.