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Technology solution provider best practices and industry news, all in one place.

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Top 5 Best Practices for your Help Desk

A Help Desk is designed to be the first point of contact for customers when they have requests or problems with their technology services. And you, as the technology service provider are responsible for addressing those issues as quickly and efficiently as possible.  It is essential, then, to ensure a strategic method of managing this…

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Be the IT Hero Your Clients Need, and Do It for Free

computer-hero

An office is overrun by frantic managers. Calls are chaotic, unpredictable, and messy. Frustration is everywhere and no one is getting the remote support they need. If only there was a hero who could swoop in and save the day! But wait, what’s that? Is it a bird? A plane? NO! It’s YOU, gliding in…

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APT10 and Shadow Brokers: 5 Things You Need to Know

Automate Product Features

After learning of the latest operation by APT10 (Advanced Persistent Threat group 10), dubbed “Cloud Hopper”, Technology Solution Providers around the world got quite the scare this past weekend thanks to The Shadow Brokers’ “Lost in Translation” leak. Multiple media sources, like CNN, PC World, and Ars Technica, reported the leak contained numerous zero-day exploits,…

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Happier Customers Could Be a Survey Away

CrewHu Logo

Business doesn’t have to be tough for MSPs! As a managed service provider, you’re in an industry where service is tested and measured almost constantly. It can feel like a pressure cooker sometimes. And no matter how proactive you are, things break and you have to scramble to fix them.

3 Ways to Win New Managed Service Contracts Faster

Network Detective by RapidFire Tools

If your managed services business feels like a challenge in today’s market, it’s not just in your head. Selling managed services is more challenging now than it was last year. What’s behind it? Several things, starting with the fact that, according to Gartner, worldwide IT spending is flat and not expected to improve through 2020.

3 Email Tips for Marketing Greenhorns

Email Marketing

Think you’re ready to venture into the wilderness that is your recipient’s inbox? Not so fast! It’s dangerous out there for an inexperienced marketer. But don’t worry. In this post, we’ll equip you for navigating this territory successfully with digital marketing best practices and tools.

Cyber-Threat Trends to Watch for in 2017

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Faced with the volume and rapid evolution of cyber threats these days, technology solution providers (TSPs) may find offering cybersecurity to be a daunting task. But with the right knowledge to inform your security decisions, and the right solutions and mitigation strategies in place, organizations like yours can keep customers ahead of the rushing malware…

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Stop Whining & Start Winning: 6 Reasons Marketing IS for You

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Whether you’ve been in business for a decade or a day, you’ve probably wondered if marketing your services is the right way to go. After all, you’ve made it this far doing little to no marketing. Why should you start now?

5 Growth Opportunities for TSPs

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As a technology solution provider (TSP), you have two choices. You can be your own boss, be passionate about the work you do and work hard for your success. Sound good? Option two is even better. With the right preparation and foundation, you can have a business that runs so smoothly and effortlessly that you…

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