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ConnectWise Blog

Technology solution provider best practices and industry news, all in one place.

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Top 5 Best Practices for your Help Desk

A Help Desk is designed to be the first point of contact for customers when they have requests or problems with their technology services. And you, as the technology service provider are responsible for addressing those issues as quickly and efficiently as possible.  It is essential, then, to ensure a strategic method of managing this…

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1 More Reason to Add Cloud Services to Your Offering

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This isn’t your average fluffy cloud rolling across the sky. The one that’s taking over our industry is moving at a rapid rate, and if you don’t act now, your business will get left behind. Not maybe, absolutely.

3 Ways to Handle Toxic Behavior in the Workplace

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So one bad apple made it through your employee filtering process. So what? That one colleague that always seems to be at the center of the conflict, and who all too frequently crosses the line into insubordinate behavior is doing more than being a pain in your side.

The ConnectWise Foundation: 2016 Highlights

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In the last 365 days, more than 400 colleagues dedicated 600 hours to charity services and raised $22,500 to help local nonprofits. Needless to say, 2016 was the busiest year yet for the ConnectWise Foundation volunteers around the country!

5 Must-Have Features of Your RMM Solution

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As a technology solution provider (TSP), chances are you have a desire to take your business to the next level. The TSPs that are successful in this endeavor have a key ingredient in common: they are armed with the right tools for growth. The most critical tool for success in this business is a powerful…

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Plan for Your Business Breakthrough in 2017

IT Nation 2016 Keynote from Arnie Bellini

IT Nation 2016 was all about finding your breakthrough and taking your business to the next level with the right tools and strategic planning in key areas of technological development.

Grow Your Customer Service Presence with Chat

Improve Your Help Desk with Chat

Providing a stellar experience and running as efficiently as possible can sometimes prove to be a challenge in today’s support world. Fortunately, if you’ve got the right equipment, it’s no sweat. Chat tools enhance your help desk efficiency so you can give your customers the one-on-one attention they crave (and bolster your reputation for high-quality…

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Making Sense of Organic vs Paid Marketing

Organic vs Paid Social Media Marketing

Marketing can be a lot to take on, especially when you’re trying to make it work at the same time that you’re working to keep your business not just running, but thriving. Social media marketing is a whole other level, still growing from fairly recent beginnings.

7 Service Desk KPIs to Live By

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Today’s service desk technologies and reporting packages make it easy to capture copious amounts of performance data, which is great. But…where does that get you? Or more to the point, how can that data help you improve your team’s performance?

Getting Clients to Buy Monthly Support Packages

Technical Support Packages

Everyone needs support. But if you’re not meeting your customers’ support needs, they’ll find someone who will. When I think back on my own MSP practice, I remember alienating more than a few potential customers because we were only offering monthly service plans.