eBook

The KPIs Top MSPs Rely on for Success

You can’t manage what you don’t measure, but what should you measure?

In our free eBook The KPIs Top MSPs Rely on for Success & How to Use Them in Your Business, you’ll get insight into why KPIs are important and which measurements really matter. Plus, experts share practical guidance on understanding and calculating 12 essential finance and service KPIs, including:

  • Revenue source breakdown - reveal what really brings home the bacon
  • Margins on business offerings – know the profitability of your products and services
  • Effective rate per customer - determine your most valuable clients
  • Resource utilization – make the most of your biggest business expense
  • SLA compliance – manage and meet customer expectations
  • Percentage of billable hours – minimize time spent on non-billable work