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ConnectWise Support

ConnectWise Support to Help You Along the Way

Features
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keyboard_arrow_down Customer Service & Communities

Email Support

done done done

24/7 Community Forum Access

done done done

24/7 Online Documentation Access

done done done

24/7 Chat Support

done done done

ConnectWise Administrator Required*

done done done

Remote Support

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Remote Support

Interactive screen share session with support colleague.

done done

Outbound Phone Support

done done

Inbound Phone Support

done

Limited API Support Hours

done

Discounts on Identified Services

done
keyboard_arrow_down Support Resources

Dedicated Premium Services Manager

done

Quarterly Support Review

done

Business Transformation Audit Report Review*

done

New Release Reviews with Team

done
keyboard_arrow_down Support Availability

Support Days

Weekdays

Weekdays

All

Support Hours

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Support Hours

Hours of Support will be based on Partner's time zone

8:00 AM-5:00 PM

24

24

Holiday Support

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Holiday Support

Holidays include: New Year's Day, Memorial Day, Independence Day, Labor Day, Thanksgiving Day, Day after Thanksgiving, Christmas Eve and Christmas Day

done

Faster Service Level Objectives Response Time

done
Partner Support