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Reduce Support Costs, Resolve Issues Faster, and Improve Communications with Customers

Savvy technology service providers (TSPs) know that rock star service pays off with loyal, satisfied customers and a booming bottom line. But consistently knocking support out of the park takes more than top technical expertise. Customer relationships are deepened when you’re ultra-responsive, and the experience is personalized. ConnectWise helps you deliver the care your customers want—and then some.

ticket

Ticket Everything

From emails to phone calls to live chats, automatically capture all service communication, so nothing falls through the cracks. Plus, you have a history tracking every step of issue resolution.

dispatch

Schedule & Dispatch Efficiently

Increase technician utilization, improve dispatching efficiency, and shorten resolution times by matching client issues with technician availability and skillset.

agreements

Surpass SLA Expectations

Set thresholds for resolution times and automatically monitor every ticket against service level agreement (SLA) expectations to exceed contract performance levels.

APIs

Manage Customer Data

Record customer configuration data in one central repository for easy management and immediate access to everything from product inventory to warranty information.

time

Track Every Minute

Automate the tracking of time spent resolving customer issues, so not a moment of billable time is lost. Then feed that data directly into accounting for accurate and timely billing that customers appreciate.

Automate Your Support

Take the strain off your techs by automating repeatable tasks. This not only decreases costs but keeps your techs happy by automating the tasks they hate doing.

network monitoring

Complete Network Management

Decreasing downtime for your customers is the key to creating additional value. Having quick access to each endpoint you manage makes it easier to resolve issues fast and keep downtime to a minimum.

Commit to Service Excellence With These Tools

Remote Monitoring & Management

Efficiently resolve and reduce system incidents with powerful tools to automate service delivery.

Explore ConnectWise Automate >>

Remote Support

Access systems from anywhere, anytime, via an internet connection and resolve issues fast.

Explore ConnectWise Control >>

Professional Services Automation

Streamline your service process for greater efficiency, profitability, and customer satisfaction.

Explore ConnectWise Manage >>

Proactive monitoring leads to fewer systems experiencing issues or crashes, which, in turn, led to a 20% reduction in the number of tickets.

(On average, over $1.2 million in cost savings over three years.)

*Commissioned Forrester Consulting Total Economic Impact Study

“I can’t tell you the level of respect that ConnectWise allows you to bring to your client relationships, your client discussions, and, ultimately, the decision making they have to stay with you as a professional business.”

Bob Thompson, VP of Business Development, Catalyst Technology Group, Inc.
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