Webinar
ConnectWise Acquires zofiQ
Watch ConnectWise leadership and zofiQ Co-Founder unpack the strategic vision behind the acquisition, the future of autonomous service delivery, and what it means for MSPs.
ebook
Age of Autonomous Service Delivery
Download this comprehensive guide and learn how AI-driven agents, clean operational data, and platform-enabled execution are reshaping how MSPs deliver work at scale.
tool
MSP AI Readiness Assessment
Benchmark your organization’s AI maturity across service workflows, automation, and data readiness. Get a clear roadmap for moving from experimentation to execution.
AI for MSPs webinar series
coming soon
Unlocking the MSP Data Goldmine with AI
Your PSA and RMM already contain the operational data AI needs. Discover how MSPs can turn years of service history into automation and AI-driven execution.
coming soon
From System of Record to System of Action
PSA and RMM systems have always tracked work. Learn how AI transforms them into systems that take action and execute service workflows.
coming soon
How MSPs Get Started with Agentic AI
Explore the practical path MSPs can follow to move from experimenting with AI tools to operating an autonomous service organization.
ConnectWise PSA™
The service data foundation for AI
AI delivers the most value when it learns from real service data. ConnectWise PSA centralizes tickets, workflows, billing, and service history so MSPs can automate operations, improve consistency, and unlock AI-driven insights.
AI use cases for MSP service operations
AI ticket triage and routing
AI analyzes incoming tickets, identifies intent, categorizes requests, and routes work to the right technician automatically to improve response times and service consistency.
AI service desk noise reduction
AI reduces service desk noise by correlating alerts, suppressing duplicate events, and highlighting the issues that truly require technician attention.
AI help desk documentation
AI automatically generates ticket summaries, notes, time entries, and knowledge documentation so technicians spend less time on administrative work.
MSP leaders on AI in service operations
Hear how AI-driven service automation is improving technician productivity, reducing ticket resolution times, and uncovering operational inefficiencies.
Featured Partner Story
Peak Global Solutions Transforms Service Desk with AI
Peak Global Solutions implemented AI-driven triage and prioritization with zofiQ, a ConnectWise company. Facing inconsistent manual triage and growing ticket volume, they standardized intake and routing to create a faster, more efficient service desk.
Key results per week
- 20% fewer escalations
- 25% increase in first-touch resolution
- 30% faster technician onboarding
- 6–8 hours saved from triage automation
Partner success stories
Tools to help you plan your AI strategy
coming soon
AI Readiness Checklist
Evaluate whether your operational data, workflows, and systems are prepared for AI-driven service delivery. This checklist helps MSPs assess data centralization, data quality, process maturity, and governance readiness.
coming soon
AI Playbook
Learn how MSPs can move from experimenting with AI tools to implementing AI across service operations, automation, and security workflows with a structured adoption roadmap.
coming soon
zofiQ ROI Calculator
Estimate the operational and financial impact of AI-powered service automation by modeling improvements in technician productivity, ticket resolution time, and service desk capacity.
