What is an AI Agent? Beyond Chatbots and Hype

Most AI assists. Agentic AI executes.

Everyone is talking about AI, but very few people can clearly define what an AI agent actually is. In this session, we will explore what it really means for software to not just assist a human, but to take action autonomously inside your systems.

This webinar is the first installment of a five-part educational series designed to clarify what agentic AI is, how it differs from public large language model (LLM) tools, and why that distinction matters for MSPs and IT teams.

We will cover: 

• What an AI agent actually is
• The difference between LLMs, copilots, and agentic AI
• Why “AI overlay” is not the same as automation
• What it means to automate a role vs. automate a task
• A real-world example of agentic AI operating inside a service workflow 

By the end of this session, you will have a clear understanding of how AI moves from conversation to execution and why that shift represents a meaningful change in how service organizations operate.