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MDRAddress the growing frequency, type, and severity of cyber threats against SMB endpoints
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SIEMCentralize threat visibility and analysis, backed by cutting-edge threat intelligence
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Risk Assessment & Vulnerability ManagementIdentify unknown cyber risks and routinely scan for vulnerabilities
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Identity ManagementSecure and streamline client access to devices and applications with strong authentication and SSO
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Cloud App SecurityMonitor and manage SaaS security risks for the entire Microsoft 365 environment.
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SASEZero trust secure access for users, locations, and devices
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Enterprise-grade SOCProvide 24/7 threat monitoring and response backed by proprietary threat research and intelligence and certified cyber experts
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Policy ManagementCreate, deploy, and manage client security policies and profiles
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Incident Response ServiceOn-tap cyber experts to address critical security incidents
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Cybersecurity GlossaryGuide to the most common, important terms in the industry
Blog Posts by Brad Schow
07/25/2023
4 min read
SLA and OLA: Understanding the key differences
By: Brad Schow
Learn about the difference between SLA and OLA and how these agreements can help you start every partnership off on the right foot.
Managed Services
06/20/2023
5 min read
OKRs vs. KPIs: Differences, definition, and when to use each
By: Brad Schow
KPIs and OKRs are similar, but differentiating between these important success markers and the business insights they provide can help your business efficiently track progress and reach your goals.
Profitability
06/06/2023
10 min read
Recurring revenue: models, advantages, & why it matters
By: Brad Schow
Building up recurring revenue streams is essential to keep your MSP business healthy. Learn how recurring revenue works and how to secure more of it in this blog.
Profitability
05/11/2023
6 min read
Affording top talent: Can your wallet handle it?
By: Brad Schow
You don’t always have to hire the most expensive talent, you can develop and invest in employees to become top talent. Read the blog to learn how to set yourself up for long-term success.
Profitability
03/14/2023
4 min read
How to manage and increase renewal rates
By: Brad Schow
Retention and renewals are integral to running a successful MSP business. Learn why a renewal strategy is important and recap best practices to maximize customer renewals.
Business Growth
02/09/2023
4 min read
How To Write an IT Services Agreement
By: Brad Schow
IT services agreements benefit MSPs and their customers because they help save both parties time and eliminate potential areas of conflict that may arise from unclear expectations and project responsibilities.
Managed Services
02/07/2023
5 min read
How to start an MSP successfully
By: Brad Schow
Starting and managing a successful managed service provider business is no small feat. With the right strategies, partners, and tools in place, you can maximize your profits while delivering quality services to your customers.
Managed Services
01/24/2023
7 min read
6 hurdles to achieving your revenue goals (and how to overcome them)
By: Brad Schow
MSPs everywhere face a number of evolving revenue hurdles. With ConnectWise, they can navigate these challenges with ease—and emerge stronger than ever.
Profitability
