Product Tips & Updates Blog Posts

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06/06/2022
4 min read
Opt-in to real-time information and stay up to date with our new status page
On behalf of Jeff Bishop, EVP and General Manager, Platform, and Steve Cochran, CTO, it’s with much enthusiasm that we announce the launch of the ConnectWise Product and Services Status page, a new systems status page at status.ConnectWise.com.
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Company Updates
06/03/2022
1 min read
ConnectWise Incident Response On-Demand Service Available Now
The ConnectWise Incident Response Service provides 24/7 access to a team of cybersecurity experts that assess, contain and resolve threats swiftly to minimize impact and business disruption. The service, which was initially available under retainer, is now also available as an on-demand service.
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Company Updates
03/08/2022
5 min read
ConnectWise Authentication & Authorization Update
Hear from the head of engineering for ConnectWise, Steve Cochran, as he provides transparency into our authentication and authorization strategy and answers some key questions we have received from partners recently.
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Company Updates
02/07/2022
5 min read
Update from CEO Jason Magee: Leadership Additions to Speed Innovation for Partners
Learn about ConnectWise's most recent effort in creating faster innovation for their Partners. ConnectWise is reorganizing product leadership to create rapid and meaningful product innovation for each business unit.
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Company Updates
01/10/2022
5 min read
ConnectWise InfoSec Update for our Partners from CTO Steve Cochran
Learn about ConnectWise's cybersecurity posture and access the latest tools and resources available to our partners to continue the unified fight against cybercriminals.
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Company Updates
12/01/2021
ConnectWise Acquires SmileBack, Empowering our Partners with CSAT, NPS and Reporting Tools
With SmileBack joining the ConnectWise family, we become the only solution in the industry capable of delivering valuable customer insights and actionable intelligence in real time.
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Business Growth
07/08/2021
5 min read
What are the six best practices for IT asset discovery and management?
Without IT asset discovery and management, MSPs cannot service their clients as well. These six best practices help MSPs provide great service, reduce technician stress, and keep clients more secure.
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Product Tips & Updates
04/29/2021
3 min read
ConnectWise Command: Five tips on how to maximize this solution
If you’re using ConnectWise Command, you’ll want to check out these tips.. This solution can help businesses get the most out of in-house technicians, scale up or down at a moment's notice, and help resolve more tickets quicker than ever before. Here are five tips on how to better use ConnectWise Command.
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Product Tips & Updates

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