Product Tips & Updates Blog Posts

On behalf of Jeff Bishop, EVP and General Manager, Platform, and Steve Cochran, CTO, it’s with much enthusiasm that we announce the launch of the ConnectWise Product and Services Status page, a new systems status page at status.ConnectWise.com.

The ConnectWise Incident Response Service provides 24/7 access to a team of cybersecurity experts that assess, contain and resolve threats swiftly to minimize impact and business disruption. The service, which was initially available under retainer, is now also available as an on-demand service.

Hear from the head of engineering for ConnectWise, Steve Cochran, as he provides transparency into our authentication and authorization strategy and answers some key questions we have received from partners recently.

Learn about ConnectWise's most recent effort in creating faster innovation for their Partners. ConnectWise is reorganizing product leadership to create rapid and meaningful product innovation for each business unit.

Learn about ConnectWise's cybersecurity posture and access the latest tools and resources available to our partners to continue the unified fight against cybercriminals.

With SmileBack joining the ConnectWise family, we become the only solution in the industry capable of delivering valuable customer insights and actionable intelligence in real time.

Without IT asset discovery and management, MSPs cannot service their clients as well. These six best practices help MSPs provide great service, reduce technician stress, and keep clients more secure.

If you’re using ConnectWise Command, you’ll want to check out these tips.. This solution can help businesses get the most out of in-house technicians, scale up or down at a moment's notice, and help resolve more tickets quicker than ever before. Here are five tips on how to better use ConnectWise Command.