Introducing Modern Threat Protection: A connected agentic approach to security for MSPs

Cybersecurity is one of the most critical services MSPs must deliver today. Clients expect strong protection and fast detection across applications, services, and capabilities, with rapid responses when incidents occur. At the same time, MSPs must manage security across dozens or even hundreds of client environments without adding operational complexity. A solution built for an enterprise single tenant environment often doesn’t scale well in a multi-tenant MSP environment.

AI is already helping shift security forward, enabling detection at machine speed and surfacing real threats more quickly. However, when systems are disconnected, even the most advanced analysis lacks the context needed to drive consistent, effective responses.

This is why ConnectWise is introducing Modern Threat Protection, an AI-enabled, and connected security approach designed to help MSPs defend people and systems, detect threats faster, investigate incidents more efficiently, and scale protection across every client they serve.

The challenge: Security tools without security context

MSPs make use of multiple security tools to protect their clients. Endpoint protection, log monitoring, email security, vulnerability scanners, and more are all part of the modern security stack.

But when these tools operate independently, they create operational challenges:

• Limited visibility across the full attack surface
• Slow investigations due to switching between tools
• Operational overhead that limits scalability

Without shared context between systems, detecting and responding to threats becomes more difficult, especially as attacks increasingly move across endpoints, identities, networks, and cloud services.

A Modern Threat Protection approach

Modern Threat Protection is not a solution or platform; it’s a holistic security approach that brings capabilities together across the full threat lifecycle, from detection to response, within a connected platform designed specifically for MSP operations. ConnectWise takes this modern approach one step further by implementing AI-driven capabilities that move traditional triage towards more autonomous actions. By enabling detection at machine speed and helping teams identify true positives more quickly, a connected security approach reduces the impact of threats before they spread.

This platform approach helps MSPs:

• Detect threats across endpoints, identity, network, SaaS applications, and email
• Investigate incidents with unified visibility
• Respond quickly with the industry’s only 15-minute SLA
• Deliver consistent proof of value with the Threat Analysis Report

And if recovery becomes necessary, x360Recover from Axcient™, a ConnectWise company, and ConnectWise Cloud Backup™ solutions can ensure organizations restore operations quickly.

The foundation

At the center of Modern Threat Protection is the combination of ConnectWise Managed EDR™, ConnectWise SIEM™, and ConnectWise Email Security™. Individually, these technologies are effective and well-positioned to defend against many of today’s threats. But when combined with agentic AI capabilities in the ConnectWise Platform, these solutions enable real-time responses, protecting environments from modern threats and addressing the growing gap between detection and operational execution.

AI provides telemetry across endpoints, identity, network, SaaS, and email, resulting in the visibility and context required to manage an increasingly complex attack surface. AI-driven triage improves alert fidelity, enabling MSPs to distinguish true positives from background noise. This is particularly important in environments where many solutions continue to generate high volumes of alerts without delivering the clarity required to act on them effectively.

The output of the AI capabilities is delivered through the new Threat Analysis Report in the ConnectWise Platform. The report provides a structured view of each incident, outlining what occurred, whether the threat has been mitigated, and the actions that should follow. This level of clarity enables MSPs to move beyond managing alerts and towards demonstrating measurable security value.

Backed by the MSP industry’s only 15-minute SLA, ConnectWise ensures that validated threats are assessed, enriched, and communicated within a defined timeframe. In a market where response expectations are often based on unclear metrics such as mean time to respond (MTTR), this introduces a level of accountability that directly supports stronger outcomes.

Taken together, this approach enables MSPs to operate more efficiently, reduce time spent on low-value activities, and deliver a more transparent and demonstrable level of protection to their clients.

Closing the gap between direction and action

Agentic-AI provides speed and intelligence to help surface and contain high-confidence threats, and the ConnectWise SOC adds the human expertise required to validate and act on them effectively. Our SOC analysts apply experience and context to investigate alerts, confirm true positives, and prioritize response actions, ensuring that nothing critical is overlooked. This combination of AI-driven analysis and human validation enables MSPs to operate with greater confidence, delivering consistent and reliable security outcomes across every client environment. 

Beyond core detection and response, the ConnectWise Platform extends protection across additional areas of the attack surface, providing a more comprehensive approach to security, including:

• Vulnerability Management to find and remediate CVEs
• SaaS Security to discover and close security configuration gaps in Microsoft 365
• Security Dashboard  to centralize security information and measure health

When combined with SIEM, Managed EDR, and Email Security, these platform capabilities provide broader visibility across client environments while simplifying day-to-day security operations. Rather than relying on disconnected tools, MSPs are able to manage risk, monitor threats, and track security posture within a more unified and operationally efficient framework.

Security that scales with your MSP

Delivering security at scale is one of the biggest challenges MSPs face today.

A Modern Threat Protection approach must be scalable to ensure that, as clients add technology and bad actors introduce new attacks, cybersecurity solutions can adapt and respond.

With a combination of the ConnectWise SOC and agentic AI leading the 24/7 management and response for the SIEM and Managed EDR services. IT solution providers can strengthen protection while reducing the operational burden on internal teams. This flexibility allows MSPs to scale their security services without needing to build a full internal security operations center.

See Modern Threat Protection in action

All ConnectWise security solutions are designed to help MSPs simplify operations, strengthen detection and response, and scale protection across every client environment.

To learn more, explore how these solutions work together:

• ConnectWise Managed EDR
• ConnectWise SIEM
• ConnectWise Email Security

Or see the platform in action through our latest demos and resources.