Remote Monitoring & Management (RMM) Blog Posts

What should RMM tools do for MSPs? At their core, RMM tools should help MSPs save time and serve clients more efficiently and with higher customer satisfaction. In this post, we break down seven key RMM tools or features that every MSP needs for their business.

As you know, the pandemic had thousands of employees trading in their commute to work for sweatpants as they migrated to a work-from-home lifestyle. Now, with company-issued devices and many logging in with personal devices through unsecure and unpatched networks, this created new security gaps and risks. According to Global Workplace Analytics, 25 to 30% of the workforce will be working from home multiple days a week by the end of 2021. 

RMM vs. PSA, which is better? This is a question many managed services providers (MSPs) may ask themselves at various stages of growth. But it’s not really a “versus” situation—both of these are crucial parts of managing a successful MSP.When implemented properly, RMM and PSA solutions support and add exponential value to one another.

In this highly remote, highly mobile day and age, many business functions, tasks, and jobs are performed in a distributed way. Both managed service providers (MSPs) and their clients are trying to do more with less, from locations all over the country and the world. A remote monitoring management (RMM) tool is a crucial part of any MSP’s growth to support smooth business operations, efficient technicians, and client satisfaction. If you’re considering whether an RMM can solve your challenges as an MSP, you’re not alone. In this post, we highlight the top four benefits of an RMM.

Patch management is one of the biggest concerns of IT service providers and their clients. As more vulnerabilities are discovered, patch management begins to feel like a full-time job—especially in larger environments.

According to the FBI’s 2019 Internet Crime Report, over 13,000 tech support scams caused $54 million in losses in that year alone—and that’s just what was reported. This means there has been a 40 percent increase in losses since 2018. Needless to say, it benefits all technology solution providers (TSPs) to make sure they’re taking the time to help their clients recognize the red flags before it’s too late.

Not all RMMs are created equal. You need to find the right mixture of cost, features, and functionality that fit your business and service needs. Finding the perfect combination and implementing the right RMM, like ConnectWise Automate®, into your business can take your service delivery, your clients’ experience, and your company to new levels of success.

Patching—the act of updating, fixing, or improving a computer program—is an important part of maintaining your clients’ systems against viruses and hacks. The majority of MSPs do this through remote monitoring and management (RMM) tools. But no matter how well your RMM software can fix a bug or close a vulnerability, if you don’t follow the right patching policies and procedures, you may end up putting those same clients at a higher risk of security breaches.