Remote Monitoring & Management (RMM) Blog Posts

Exactly what is RMM? In short, it’s the technology that makes the work of modern MSPs possible. Read along with us to learn the ins and outs of this technology and how it can improve your MSP business and the lives of your clients.

Bring RMM into the new tech era! Learn how our new RMM solution combines automation and deep customization for unlimited scalability, robust performance, and reliability.

Why is an RMM essential to an MSP? Remote work, cybersecurity threats, and the need to do more with less are just a few reasons why.

Cloud-based tools have transformed business, and MSPs are no exception. Cloud-based RMM tools offer MSPs many benefits. Dig into six of the key ways cloud-based RMM can help your MSP grow.

What should RMM tools do for MSPs? At their core, RMM tools should help MSPs save time and serve clients more efficiently and with higher customer satisfaction. In this post, we break down seven key RMM tools or features that every MSP needs for their business.

As you know, the pandemic had thousands of employees trading in their commute to work for sweatpants as they migrated to a work-from-home lifestyle. Now, with company-issued devices and many logging in with personal devices through unsecure and unpatched networks, this created new security gaps and risks. According to Global Workplace Analytics, 25 to 30% of the workforce will be working from home multiple days a week by the end of 2021. 

RMM vs. PSA, which is better? This is a question many managed services providers (MSPs) may ask themselves at various stages of growth. But it’s not really a “versus” situation—both of these are crucial parts of managing a successful MSP.When implemented properly, RMM and PSA solutions support and add exponential value to one another.

PSAs and RMMs provide separate benefits and business functionalities to MSPs, but it’s not always clear where the lines are. Which one do you need? In this post, we lay out a road map via four questions to guide the decision.