Are your technicians spending too much time sorting through noisy or irrelevant alerts instead of focusing on real issues? Without the right tools, managed service providers (MSPs) face constant operational noise, rising patching demands, and increasingly complex hybrid environments that push service teams to their limits.
MSPs using ConnectWise RMM™ have reported up to a 90% reduction in alert noise. MSPs that manage around 3,000 endpoints have also reported that ConnectWise RMM helps automatically resolve 150–200 tickets daily, and it reduces task completion times by as much as 75% through advanced scripting and workflow orchestration.
ConnectWise RMM, powered by Asio, was recently selected as the 2025 preferred RMM vendor for the MSP 501, the industry’s most complete and prestigious list of high-performance providers of managed services measured by financial data, including revenue, managed services offered, and the health of the business. It gives MSPs a scalable foundation for unified visibility, intelligent automation, and consistent service quality across diverse environments.
Let’s break down the ten reasons top-performing MSPs choose ConnectWise RMM and how these capabilities improve efficiency, reinforce security, and support reliable growth.
1. Robust intelligent monitoring
ConnectWise RMM addresses the risk of alert fatigue with intelligent monitoring powered by over 1,200 pre-built monitoring conditions. They are designed and continually maintained by ConnectWise NOC experts based on their experience managing over a million endpoints to reduce noise without sacrificing issue visibility.
ConnectWise RMM partners have reported a significant reduction in alerts, some as high as 90%, and hundreds of tickets cleared automatically, as these intelligent monitors consolidate and close informational or duplicate alerts and automatically remediate common issues. Less noise gives technicians clearer priorities and more time to address real problems.
Competitor solutions that require businesses to design and maintain their own monitoring solution can’t match the depth and breadth of issues ConnectWise RMM can detect out of the box or the return on investment of pre-built and expert-maintained monitors.
Explore how ConnectWise stacks up against the competition:
2. NOC-assisted automated patching
Reliable patching is foundational to a secure and performant environment. While NinjaOne boasts fully autonomous patching, we know that this can create as many problems as it solves. When patches deploy without validation, businesses risk unexpected downtime, service interruptions, and emergency rollbacks if a vendor release causes instability. ConnectWise RMM prevents these issues for the most important patches with NOC-assessed patching, where ConnectWise NOC experts test and research Windows OS security updates for stability to make recommendations that are visible in the patching approvals UI. This layer of validation enables our partners to patch faster and more confidently.
“Of particular importance with ConnectWise RMM vs. Ninja is that the ConnectWise NOC is testing and approving the most pressing security patches. So, if we get busy that week and can’t get to approving patches, the most important ones are already done for us.”
Josh Richline, Managing Partner, Richline IT
ConnectWise RMM combines automation with expert oversight, giving MSPs a policy-driven and more predictable approach to automating patch management.
3. Best-in-class remote access
For any issues that patching and intelligent alerts can’t resolve, reliable and easy-to-use remote access is essential for fast issue resolution. ConnectWise RMM includes ScreenConnect® Remote Access in every package at no additional cost. This ensures that techs have access to all managed devices, including our incredibly popular backstage capability, which is used to troubleshoot issues without disrupting the end user.
ScreenConnect was recently recognized with the 2026 TrustRadius Buyer’s Choice Award, reinforcing its strong user satisfaction and proven performance in real-world environments. Many competitors charge extra for less capable remote access solutions, or they recommend buying ScreenConnect to supplement their RMM solution capabilities. ConnectWise helps businesses avoid that cost and tool sprawl by ensuring the best-in-class solution is baked in.
4. Scripting with AI-generated assistance
Scripting is one of the most common bottlenecks for MSPs. ConnectWise RMM helps MSPs move faster by including 400 scripts built by the ConnectWise NOC and AI-generated scripting assistance that helps techs write custom PowerShell, batch, or bash scripts in a fraction of the time. Technicians can support more diverse environments with scripting language support and easily review and refine these scripts before deployment, thanks to comment lines.
Pre-built, AI-assisted, and highly customizable scripting options open the doors to more creative problem-solving. Plus, the ability to schedule scripts or add them to intelligent alerts helps MSPs expand their automation potential without requiring extensive scripting expertise.
See how San-iT leveraged advanced scripting to improve operational efficiencies.
5. Workflow orchestration
ConnectWise RMM goes beyond traditional automation by including a cross-product workflow orchestration through the ConnectWise Asio® platform workflow engine, ConnectWise RPA™. Included in all RMM packages, this enables partners to automate entire processes that link to other solutions, such as Microsoft Teams and ConnectWise solutions, including PSA and CPQ. With 24 workflow templates available out-of-the-box, and a community exchange where peers can share their custom workflows with others, teams can get started quickly and benefit from an engaged and automation-focused community of experts.
This level of automation sets ConnectWise apart from tools that rely on basic task scheduling, add-ons, or multiple third-party vendors to maintain their solution. MSPs gain faster, more predictable service delivery and a foundation of automation that reduces operational overhead. As endpoint counts expand and the demand for faster and more consistent service without adding headcount grows, IT teams of all sizes must find ways to scale effectively.
See how Mangano IT saves 165+ hours and cuts ticket backlog by 50% with scalable automation.
6. Industry-leading third-party patching coverage
Third-party applications are critical to device security but often overlooked or poorly managed due to the complexity of managing a wide range of applications used by small and midsized businesses (SMBs) and enterprise organizations. Many RMM tools offer limited supported applications or cumbersome automation, forcing IT service providers to rely on manual updates, workarounds, or purchasing separate tools. ConnectWise RMM eliminates this gap with the most comprehensive third-party patch management coverage in the industry.
Over 7,000 applications are covered, and flexible, policy-based patching automation ensures that updates can be applied consistently. Combined with automation and intelligent monitoring, teams reduce unpatched vulnerabilities and eliminate the operational risk tied to missing third-party updates. Don’t settle for required add-on tools that create additional overhead; the full range of third-party patching is included in all ConnectWise RMM packages.
7. Platform scale
Many legacy RMM tools struggle with performance as device counts expand. ConnectWise RMM is built on the Asio platform, which can scale to support over 100,000 devices in a single tenant. This gives IT teams a future-ready, cloud-native environment where performance is not negatively impacted by endpoint volume increases. With backup and security tools available on the Asio platform today, ConnectWise partners gain a single source of truth for devices and environments, enabling data-driven decisions and a consistent user experience to simplify onboarding and daily tasks.
Competitor RMM solutions built on older frameworks or single-tenant designs may require workarounds, such as maintaining multiple servers, to support a similar scale. ConnectWise RMM helps teams avoid this compromise.
See why TechMD switched from Datto to ConnectWise RMM.
8. Integrated expert services
Many RMM tools leave IT teams on their own to address staffing challenges and necessary changes to manage alerting, patching, and after-hours support. ConnectWise RMM also gives MSPs the ability to add on Integrated Expert Services, which extend your team’s capacity or skillsets without adding headcount.
MSPs can add on ConnectWise NOC Services™ for behind-the-scenes server maintenance and troubleshooting, and ConnectWise Help Desk Services™ for customer-facing end user support on a site-by-site basis. These services offer immediate access to proven experts and processes for MSPs, so they can onboard additional coverage when internal teams are stretched. Competitors that lack integrated services require MSPs to rely on third parties or absorb additional staffing costs. ConnectWise delivers a unified, flexible way to scale support.
For MSPs, the ConnectWise NOC team’s continual maintenance of the 1,200 intelligent alerts and monthly Windows OS security update testing aren’t exclusive to partners using additional NOC services; they’re included for all ConnectWise RMM partners automatically.
9. Built-in security insights
Measuring and maintaining a strong security posture for end users is a baseline requirement for MSPs, yet most tools offer limited visibility into protection gaps or rely on separate, expensive add-ons to surface risks. ConnectWise RMM strengthens security coverage with the built-in Security Dashboard and Backup Dashboard that display endpoint protection status, backup success, and include Vulnerability Management to better protect environments at no additional cost.
ConnectWise RMM also integrates directly with ConnectWise MDR™ and ConnectWise SIEM™, along with a range of third-party solutions through the ConnectWise ecosystem, giving partners access to additional security solutions and expertise within the Asio platform.
While many RMM tools only offer basic antivirus checks or require external systems to understand security posture, ConnectWise RMM provides this insight natively, helping teams become more proactive and data-driven while reducing exposure across all supported environments.
10. Expanded visibility
Troubleshooting is faster when technicians can see essential details in one place. ConnectWise RMM provides unified visibility across endpoints, networks, cloud health, backup success, and security posture, reducing tool switching and improving time to resolution.
- Network monitoring: Live, automated network topology mapping is included, ensuring that MSPs have essential capabilities at their fingertips without purchasing expensive third-party solutions.
- Backup monitoring: The Backup Dashboard offers a consolidated view of backup success across multiple backup vendors to accommodate diverse customer or environment needs.
- Security monitoring: The Security Dashboard centralizes key information from patching, network monitoring, Vulnerability Management services, and more to give teams a consolidated view of their customers’ security posture.
ConnectWise RMM provides this coverage as a core capability, not as a costly add-on, helping teams deliver more consistent and proactive support at scale.
The path forward for high-performing MSPs
MSPs need tools that reduce noise, strengthen security, and streamline operations. ConnectWise RMM provides that foundation through intelligent monitoring, advanced automation, and unified visibility across diverse environments. Built on the ConnectWise Asio platform, ConnectWise RMM helps scale operations, reduce manual effort, and deliver consistent outcomes. For teams focused on growth, efficiency, and security, it provides a proven path forward.
Watch an on-demand demo to see how ConnectWise RMM can transform your service delivery and support more efficient, scalable operations across every client environment.
