ConnectWise vs. Kaseya
Why ConnectWise RMM is a better Kaseya alternative
Don’t settle for legacy tools lacking the visibility and automation modern MSPs need. Recognized as the MSP 501’s preferred RMM vendor, ConnectWise RMM™ offers a modern, unified platform designed with built-in intelligent monitoring, real-time visibility, and advanced automation across your entire IT environment. Reduce noise, work smarter, and deliver better outcomes with one trusted partner.
The complexity of the scripting engines in Kaseya posed a challenge. These engines were not user-friendly and required specialized knowledge, which our team lacked after key personnel left. Performance was another critical issue. The previous solutions [with Kaseya] were expensive and further did not meet the required standards, prompting our switch to ConnectWise RMM.
Discover a smarter way to scale your RMM
Discover how ConnectWise RMM can transform your IT team
Eliminate noise and free your team to focus on critical tickets and faster resolutions.
Benefit from scalability only found with ConnectWise RMM.
Drive efficiency through automated ticket consolidation and preconfigured remediation tasks.
Comparison
Kaseya vs. ConnectWise: Why businesses choose ConnectWise RMM
ConnectWise RMM eliminates tool sprawl by unifying monitoring, automation, remote access, backup, and security on one intelligent platform. Work smarter, reduce complexity, and scale faster.
Capability
|
ConnectWise RMM |
Kaseya |
| Solution Scope |
Unified IT management: Platform remote monitoring and management, backup, security, and more. |
Broad features but disconnected tools, complicated packaging, and dated architecture. |
| Automation Power |
1.2K+ pre-built intelligent alerts, AI-assisted script generation, and RPA workflows for multi-solution process automation. |
Complex scripting interface; automation reportedly difficult to scale. |
|
Customization |
Granular policy-based automation, custom fields, custom monitors, and integrated expert services by site. |
Limited flexibility and customization without deep expertise in the solution. |
| Built-In Security |
All RMM packages include: Security Dashboard, Backup Dashboard, Vulnerability Management, and Windows OS security update assessment by the ConnectWise NOC. Expanded visibility is standard, with freedom of choice for security and backup solutions. |
Add-ons may be required based on packaging. No included expert assessment for security updates. |
| Community & Support |
ConnectWise has spent decades building a vibrant global community, 24/7 support, educational resources, expert services, and partner relationships. |
Peer group options for MSPs, managed services, and a knowledge base for solutions. Reputation for high-pressure account management tactics during contract renewals. |
Meet ConnectWise RMM
Legacy RMM solutions can hold you back. Discover how ConnectWise streamlines operations and drives growth.
Unified solution
Don’t settle for tool sprawl or endless add-ons for key features: Save time, reduce risk, and eliminate silos with one solution that does it all. ConnectWise RMM unifies monitoring, scripting, remote access, backup, and security monitoring into one solution. Plus, you can integrate it with essential tools in your stack to unify your entire operation instead of just managing devices.
Built for scale
Whether you’re just starting out or need the capability to manage 100,000+ endpoints in a single tenant, ConnectWise RMM is built to grow with you. It enables more complex automation, integrated expert services, and business-level insights, giving your team the ability to expand service delivery without increasing complexity.
World-class community
Our community of passionate IT pros and vast ecosystem of trusted vendors is the result of decades of dedication to our partners. Tap into peer groups, conferences, industry thought-leadership, certifications, and more. You’re not just buying software; you’re joining an unmatched community.