The ConnectWise Ecosystem - software platform integrations for MSPs

| By: Jeff Bishop

As a technology solutions provider (TSP), two core pillars of your company’s success are operational efficiency and strong security. In the wake of the COVID-19 pandemic, these factors play an even bigger role. Whether your clients are relying on you to keep business running smoothly while their staff work from home, or they’re on the front line and depending on you to support their life-saving work, it’s now more important than ever to streamline your service delivery, extend the bandwidth of your team, and keep yourself and your clients safe from malicious threats.

ConnectWise is here to support you as you support your clients. We make it easy for you to find the solutions you need while keeping everything connected and running harmoniously.

The ConnectWise ecosystem includes a variety of trusted third-party integrations that can help you with everything from business efficiency to threat detection. Rather than relying on disparate systems that don’t talk to one another and inefficient workarounds that only lead to frustration, you can build a customized, fully integrated tech stack in one central location: the ConnectWise platform. This also ensures your employees have everything they need at their fingertips, empowering them to work seamlessly from home.

Here’s how to leverage ConnectWise integrations to maximize your business output and keep customer satisfaction high during this challenging time.

Deliver exceptional service under pressure

The COVID-19 situation may be putting your business under a lot of strain. This situation is undoubtedly difficult. Take this opportunity to gauge your overall efficiency and see where you can tighten and streamline operations, making your TSP stronger in the long run.

Adding third-party integrations from our trusted vendors allows you to get even more value out of the ConnectWise platform by customizing it to meet your business’s—and your customers’—unique and urgent needs. Iron out any inefficiencies that are slowing your business down and enable your team to work smarter, not harder with over 270 custom-picked integrations that can help you:

  • Automate time-consuming administrative and technical tasks
  • Manage an infinite amount of endpoints
  • Trace data and increase transparency
  • Keep your team productive—and your goals on track
  • Expand your services—without increasing manpower

Connecting all your most-used solutions under one roof—the ConnectWise platform—is also a great way to ensure your customers have a consistent, reliable experience, even during these turbulent times. That will reflect well on your business even after things are back to normal, as customers will remember that you were there for them when they needed you the most.

Track business efficiency and get high-quality, usable data

ConnectWise PSA™ (formerly Manage) already enables you to operate more effectively, without sacrificing speed or accuracy. But by combining ConnectWise PSA with BrightGauge®, a ConnectWise Solution, you can gain even more visibility into your data, including month-over-month comparisons of service tickets, timesheets, projects, financial information, and more. Track the key performance indicators (KPIs) that matter most to your business and receive automated, easy-to-read reports to help you spot opportunities for improvement.

At a time when new business leads may have slowed, keeping track of sales quotes is more important than ever. By integrating BrightGauge with ConnectWise CPQ™ (formerly Sell), you can track sales quotes, review statuses, view gross revenue at glance, and access reports that keep your sales team aligned.

BrightGauge also integrates seamlessly with ConnectWise Automate®, creating a unified experience across all of your software. Transparency is unequivocally important during times of uncertainty. BrightGauge generates transparent, comprehensive internal and client-facing reports for your security, financial, and remote monitoring and management (RMM) services, helping you continuously impress and improve.

Tighten your security without overextending your team

The COVID-19 pandemic is (understandably) on everyone’s minds right now. But it’s critical not to let anything distract you from keeping your business—and your customers—safe and secure. The last thing you want during this global crisis is to lower your defenses and leave yourself or your clients susceptible to a cybersecurity breach. The loss of efficiency could be devastating—but that’s nothing compared to the reputational damage your company could face.

You may be hesitant to add new security services right now due to the additional staffing involved. But tighter defenses don’t necessarily have to involve more manpower on your end. One solution is Perch, a co-managed threat detection and response platform that integrates with ConnectWise PSA to protect your customers. Your network is monitored by trained analysts who document every threat, no matter how small or under-the-radar, to keep your clients’ infrastructure safe. And since Perch analysts work diligently to validate real threats, your team will no longer have to scramble to deal with false alarms, saving you time and energy.

With many of your clients’ employees working from home right now, it’s also imperative to protect their myriad of devices. Manage endpoint security without the headache using the ESET security protection platform, which integrates with ConnectWise Automate to provide comprehensive coverage from one server. Central management allows you to keep an eye on threats, update and configure modules, and oversee system admin on one dashboard.

These are far from the only security-focused integrations available as part of the ConnectWise ecosystem. From email security and malware detection to advanced multi-layered security solutions, customize your stack to build a formidable fortress for you and your clients—and ensure there are no interruptions to service.

Strengthen your business for the long haul

In the face of this unprecedented global crisis, taking steps to optimize your business’s efficiency and strengthen your security will help you immensely in both the short and long term. Set yourself up for longevity by building a tech stack that bolsters your team and helps you generate steady streams of recurring revenue. Anything you do to tweak and refine your operations will benefit you now and in the future—helping you service your clients for years to come.