Blog Posts by Craig Fulton

Craig Fulton
Craig Fulton
Chief Customer Officer, ConnectWise

As Chief Customer Officer, Craig Fulton oversees the IT Nation, business consulting and education teams as a unified function to empower ConnectWise’s customers to succeed in growing their businesses and exceeding their personal and professional goals. He credits his more than 20 years in the technology sector, including time spent as a support desk and field technician, for helping him understand what partners want and need from their business management software.

The ConnectWise veteran has held a number of positions during his tenure with the company, including Chief Product Officer, senior product manager, business consultant, and system engineer. He also co-created ConnectWise CloudConsole and authored Path to Success, a ConnectWise best practices guide about how to run a successful technology solutions provider business. Prior to joining the company, he worked for Accenture as a technology consultant, and served five years in the U.S. Marine Corps. .

Craig is widely recognized for his contributions to the technology industry. He was named a Channel Partners Top Gun 51 channel executive in 2019, a CRN Channel Chief in 2015 and 2017, and a member of the MSPMentor 250 list in 2014. Craig also holds a number of patents related to chat program and cloud management technology. He earned his bachelor’s degree in business management from the University of South Florida.

The Ohio native now lives in Clearwater, Fla. with his wife Jillian and three sons. When he’s not at work, Craig is spending time with his family, traveling, or working on his cars.

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07/25/2022
4 min read
Colleague Spotlight: Dan Scott
Meet Dan Scott, Director of our IT Nation Community in EMEA. After almost 20 years in the MSP industry, Dan joined ConnectWise in 2020. Learn more about his biggest “wow” moments at ConnectWise.
Life at ConnectWise
06/09/2022
5 min read
The ConnectWise Keynote at IT Nation Secure 2022
ConnectWise leadership welcomed folks to IT Nation Secure with several exciting products, services, and resources announcements and updates. Read the recap now!
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IT Nation
09/30/2021
2 min read
How ConnectWise has helped ANP streamline and improve revenue
ConnectWise partner David S. Mulvey, Founder and CEO of ANP, shares how ConnectWise tools have helped streamline and improve their business. Learn what products ANP uses and how they’ve recouped lost revenue along the way.
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Customer Experience
09/02/2021
1 min read
How ConnectWise has helped Ash Creek Enterprises
ConnectWise partner Mark Calzone, President of Ash Creek, shares how ConnectWise has helped transform their business. Learn what products they use and what’s changed. Mark says the partnership with ConnectWise has always been seamless, even during acquisitions and growth.
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Customer Experience
06/22/2021
2 min read
2021 IT Nation Secure keynote recap
Get a recap of all the major announcements, insights, and partner success stories from the mainstage during the IT Nation Secure keynote.
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IT Nation
06/17/2021
2 min read
How ConnectWise has helped Matrix Integration streamline processes to continue to grow their business
ConnectWise partner Juan Mack, IT Manager at Matrix Integration, shares how ConnectWise has helped transform their business. Learn what products they use and what’s changed. Juan Mack is the IT Manager at Matrix Integration. They advise clients ranging from global enterprises to small and mid-size organizations, providing IT Solutions and Managed Services. There are currently four locations with their headquarters in Jasper, IN, and offices in Bloomington, IN, Fishers, IN, and Louisville, KY. Matrix Integration brings in about $38MM in revenue annually and has 80 employees.
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Customer Experience
05/20/2021
2 min read
How ConnectWise has helped MHD Communication streamline their sales process
ConnectWise partner Kara Knight, COO of MHD Communications, shares how the ConnectWise suite has impacted their sales process for the better. Read their story.
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Customer Experience
04/15/2021
How Forza Technology Solutions upped efficiencies through ConnectWise
ConnectWise partner, Joe Pannone, CEO of Forza Technology Solutions, shares how ConnectWise has helped him transform his business. Learn what products he uses and what’s changed.
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Customer Experience

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