The ConnectWise Blog

We’re excited to share an important milestone in the evolution of the ConnectWise platform: ConnectWise has acquired zofiQ, a leader in agentic AI designed to fundamentally change how service work gets done.

Learn what data rot is, why it threatens backups and recovery, and how MSPs and IT teams can detect, prevent, and reduce data degradation in 2026.

Discover why network-attached storage (NAS) backup is crucial for your data protection strategy and how x360Recover simplifies the process.

Many vendors will claim to have agentic AI in the coming months. Most of those claims will not get shipped. Discover three reasons real autonomous execution is harder than it looks.

Explore the shift from task automation to AI-driven outcomes, and learn why smart automation is essential in today’s dynamic environments. 

See how AI-driven automation, centralized ticket management, and real-time reporting transform service delivery and help desk operations.

See what patch management metrics MSPs and IT teams should track to optimize patching performance, reinforce data security, and reduce risk.

Discover how the rule of 78 can help you set achievable MRR targets, boost profitability, and enhance customer retention.

Dive into Akira’s double-extortion tactics, explore the implications for MSPs, and get key strategies to protect your organization.