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MDRAddress the growing frequency, type, and severity of cyber threats against SMB endpoints
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SIEMCentralize threat visibility and analysis, backed by cutting-edge threat intelligence
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Risk Assessment & Vulnerability ManagementIdentify unknown cyber risks and routinely scan for vulnerabilities
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Identity ManagementSecure and streamline client access to devices and applications with strong authentication and SSO
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Cloud App SecurityMonitor and manage SaaS security risks for the entire Microsoft 365 environment.
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SASEZero trust secure access for users, locations, and devices
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Enterprise-grade SOCProvide 24/7 threat monitoring and response backed by proprietary threat research and intelligence and certified cyber experts
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Policy ManagementCreate, deploy, and manage client security policies and profiles
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Incident Response ServiceOn-tap cyber experts to address critical security incidents
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Cybersecurity GlossaryGuide to the most common, important terms in the industry
Blog Posts by Peter Kujawa

Peter Kujawa
Vice President, Service Leadership
Peter Kujawa is an accomplished executive and attorney with experience leading businesses ranging from early stage to mature. Prior to joining Service Leadership, a ConnectWise solution, Peter was President of Locknet – An EO Johnson Company. While at Locknet, he led the turnaround of the business including the acquisition by EO Johnson Business Technologies, one of the largest privately held office equipment dealers in North America. During his 11 years at Locknet, the company became an early adapter of managed cybersecurity services and had revenue growth from $2.2m to $16.5m and employee growth from 18 to 85 employees. Peter also served simultaneously as the Corporate Counsel of the parent company EO Johnson Business Technologies.
Prior to joining Locknet/EO Johnson, Peter was CEO for Info-Pro Lender Services and worked for Thomson Reuters, US Cellular and BellSouth Mobility in various sales and sales leadership roles.
Peter has been recognized as an MSPMentor Top 250 People in Managed Services and served for nine years as an advisory board member for MSPAlliance.
Peter received his Juris Doctor from Marquette Law School in Milwaukee, Wisconsin. He earned his Bachelor's degree from Marquette University and has completed multiple executive education courses from the Northwestern University – Kellogg School of Management.
Filter By:
11/14/2023
4 min read
Year-end focus of best-in-class MSPs: A blueprint for success
By: Peter Kujawa
Best-in-class MSPs know that planning and preparation are the keys to growth. Discover the five steps leading managed service providers take to position themselves for success in the upcoming year.

Profitability
09/19/2023
6 min read
Efficiency Matters: Turn Your Service Desk into a Business Asset
By: Peter Kujawa
The service desk can be the most resource-intensive part of an MSP business—which can impact profitability. By increasing operational effectiveness of the service desk, MSPs can improve profits while still delivering top-notch customer care.

Profitability
08/15/2023
7 min read
Efficiency Matters: Customer Onboarding Done Right
By: Peter Kujawa
Onboarding is the first opportunity to impress customers with your team’s professionalism. Make the most of onboarding time with ideas for improving the processes and setting your team up for success.

Profitability
08/01/2023
5 min read
TSP industry in 2022 sees third straight year of robust profitability and revenue growth
By: Peter Kujawa
According to the Service Leadership Index® 2023 Annual IT Solution Provider Industry Profitability Report™, the TSP industry continued its hot streak in 2022, with TSPs seeing remarkable revenue and profitability growth.

Profitability
07/18/2023
6 min read
Building Company Resilience to Thrive in Uncertain Times
By: Peter Kujawa
Learn what it means to be a resilient company and what strategies you can implement to improve your MSP’s resilience in the face of adversity.
Operational Maturity
07/11/2023
3 min read
Why is MSP profitability so elusive?
By: Peter Kujawa
Growth is exciting! But just because your’re growing doesn’t mean you’re profitable. Learn how to run a more profitable business by focusing on greater efficiency.

Profitability
04/27/2023
4 min read
Compensation best practices for TSPs
By: Peter Kujawa
Knowing what your peers are paying their employees can help you stay competitive. Get compensation data and insights.

Profitability
04/11/2023
4 min read
How to build a profitable MSP business model
By: Peter Kujawa
From determining pricing models to strengthening your marketing initiatives, this article will give you the direction you need to help differentiate yourself in the MSP market.

Profitability