Blog Posts by Gregg Lalle

Gregg Lalle
Gregg Lalle
Senior VP, International Sales & Strategy, ConnectWise
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04/09/2020
4 min read
The math behind successful as-a-service series: business valuation
In the fourth (and final) part of our ‘The Math Behind As-a-Service’ blog series, we’re diving into our last key performance indicator (KPI): business valuation. In this post, you’ll learn what it is, why it matters, how to calculate it, and how to increase it.
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Business Growth
03/12/2020
5 min read
The math behind successful as-a-service series: lifetime value
In the third part of our series ‘The Math Behind Successful As-a-Service,’ we’re diving into lifetime value: what it is, why it matters, and how it can help shape your company’s strategy.
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Business Growth
02/05/2020
6 min read
The math behind successful as-a-service: understanding and calculating customer acquisition cost
In the second part of our ongoing series ‘The Math Behind Successful As-a-Service,’ we’re diving into customer acquisition cost (CAC): what it is, how it’s measured, and how it can serve as a meaningful indicator of profitability.
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Sales & Marketing
01/09/2020
6 min read
The math behind successful as-a-service: understanding and calculating churn
In the first part of our series ‘The Math Behind Successful As-a-Service,’ we’re breaking down all things churn rate: what it is, why it matters, how to calculate it, and, of course, how to minimize it within your organization. Read on for churn-related insights and tips.
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Managed Services
09/06/2018
1 min read
Research reveals 2018’s biggest challenges and opportunities for MSPs
I’ve been working in this high-change industry for a long time now, and the MSPs I work with have shared how it can feel like a challenge to keep up. Thankfully, there are ways that you can do more for your profitability and resiliency. A recent research survey commissioned for ConnectWise and carried out by Vanson Bourne delves into what’s working—and what isn’t—for managed service providers in the UK and Australia.
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Business Growth

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