Blog Posts by Gregg Lalle

In the fourth (and final) part of our ‘The Math Behind As-a-Service’ blog series, we’re diving into our last key performance indicator (KPI): business valuation. In this post, you’ll learn what it is, why it matters, how to calculate it, and how to increase it.

In the third part of our series ‘The Math Behind Successful As-a-Service,’ we’re diving into lifetime value: what it is, why it matters, and how it can help shape your company’s strategy.

In the second part of our ongoing series ‘The Math Behind Successful As-a-Service,’ we’re diving into customer acquisition cost (CAC): what it is, how it’s measured, and how it can serve as a meaningful indicator of profitability.

In the first part of our series ‘The Math Behind Successful As-a-Service,’ we’re breaking down all things churn rate: what it is, why it matters, how to calculate it, and, of course, how to minimize it within your organization. Read on for churn-related insights and tips.

I’ve been working in this high-change industry for a long time now, and the MSPs I work with have shared how it can feel like a challenge to keep up. Thankfully, there are ways that you can do more for your profitability and resiliency. A recent research survey commissioned for ConnectWise and carried out by Vanson Bourne delves into what’s working—and what isn’t—for managed service providers in the UK and Australia.