Blog Posts by Gregg Lalle

Meet Alex Winter, Director of Expansion Sales at ConnectWise. Read more about his rewarding journey at ConnectWise and how he aids partners in overcoming systemic industry challenges to become best-in-class MSPs.

Meet Sam Callaghan, Vice President of EMEA Sales at ConnectWise. Read more about Sam’s eight-year journey as a ConnectWise colleague, and how he’s built a high-performing sales team that ensures partner success.

Meet Tina Barboza, Partner Development Manager at ConnectWise. Read more about how Tina’s role allows her to foster meaningful relationships with partners while helping their business grow.

In the fourth (and final) part of our ‘The Math Behind As-a-Service’ blog series, we’re diving into our last key performance indicator (KPI): business valuation. In this post, you’ll learn what it is, why it matters, how to calculate it, and how to increase it.

In the third part of our series ‘The Math Behind Successful As-a-Service,’ we’re diving into lifetime value: what it is, why it matters, and how it can help shape your company’s strategy.

In the second part of our ongoing series ‘The Math Behind Successful As-a-Service,’ we’re diving into customer acquisition cost (CAC): what it is, how it’s measured, and how it can serve as a meaningful indicator of profitability.

In the first part of our series ‘The Math Behind Successful As-a-Service,’ we’re breaking down all things churn rate: what it is, why it matters, how to calculate it, and, of course, how to minimize it within your organization. Read on for churn-related insights and tips.

I’ve been working in this high-change industry for a long time now, and the MSPs I work with have shared how it can feel like a challenge to keep up. Thankfully, there are ways that you can do more for your profitability and resiliency. A recent research survey commissioned for ConnectWise and carried out by Vanson Bourne delves into what’s working—and what isn’t—for managed service providers in the UK and Australia.