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ConnectWise Manage provides the structure and functionality you need to run your IT department. Organize your team around a single system, enabling everyone to connect and communicate through one unified platform.
ConnectWise Manage lets you breathe a little easier with solutions that provide clear lines of communication, an efficient ticketing process, and easily tracked workflows. Efficient documentation allows you to utilize resources wisely and capture every moment of employee time spent for reporting purposes.
Define and track tasks like onboarding or o boarding employees, or large-scale IT projects that require several steps and milestones.
Inventory & Asset Management
Track hardware or software, see where it gets distributed to, and view historical data for each asset. ConnectWise Manage also allows you to account for costs when purchasing, scan serial numbers for incoming hardware, and track what you currently have on hand.
Gain real-time visibility into your department health and track key performance indicators from the dashboard. Quickly be presented with real-time information depending on what is of interest
Time & Tickets
Automatically capture and track support issues, so nothing falls through the cracks. Evaluate response and resolution times to measure your engineers’ performance against SLAs.
Tracking and assigning support issues can be tough for managers. Rely on service boards inside ConnectWise Manage to separate and route tickets with specific SLAs, workflows, and ticket statuses unique to each board.
Access from Anywhere
Access ConnectWise Manage in a wide variety of avenues, whether it be a client installed on a workstation or any major web browser or mobile version.
End User Portal
Allow end users to submit issues they’re facing by answering questions you create in a portal. Employees can see all tickets they have submitted, change the status of their tickets if they have been resolved, submit new issues, and access an end-user knowledge base for troubleshooting on their own.