20%
Lift in endpoints managed per team member
30%
Increase in CSAT
250+
Tasks handled autonomously, or at your command
Benefits of zofiQ
Seamless PSA Integration, Smart AI Agents, and Continuous Improvement for MSPs
Embedded in your PSA
Automate Triage and Dispatch
Autonomously Solve Tickets with RMM
Autonomousy Solve NOC Tickets
Learns from your KBs and ticket history
Agentic automations learn and improve autonomously
Features
Transform your MSP with zofiQ's AI agents
AI Service Desk Agent
Purpose-built AI that augments technicians with contextual intelligence that drives faster, more consistent resolutions.
- Direct PSA Integrations:
zofiQ's AI copilot lives inside leading PSAs including; ConnectWise, Autotask, and HALO - Enhanced Resolution Intelligence:
Automatically surfaces relevant solutions from your PSA, documentation, and industry sources and learns from every successful resolution to build your organizational knowledge base - Easy training:
Add any vendors KBs or your own internal KBs to your agent’s knowledge base by simply uploading the file
Data Analyst Agent
Transform your data into actionable insights with natural language analytics - no SQL expertise needed
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Natural Language Data Analysis:
Query complex business metrics using plain English unified across your PSA, RMM and finance tools, or use one of our pre-built queries to get started
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Proactive Business Intelligence:
Real-time analytics engine surfaces actionable business insights, at-risk-customers, and revenue opportunities that would typically require a dedicated data analyst
AI Triage Agent
Automate the tedious process of triaging, labelling and routing tickets using our AI Agents.
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Self Learning:
No need to set up triage workflows, simply let zofiQ learn from the existing data in your PSA
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Free your team from admin work:
Ensure accurate ticket data, time entries, and assignment, everytime
AI NOC Agent
AI Agents purpose built for MSP owners, technicians, and IT teams to augment and automate.
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Continuous Alert Monitoring:
Our AI agent provides 24/7 monitoring, and analyzing every alert in real-time and ensuring no critical incidents are missed
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Automated Learning:
Self training AI Agents autonomously learns from your historical data to create workflows on their own
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Universal Integration:
Seamlessly connects with all major NOC tools including Meraki, Auvik, and RMM tools like N-Able and Ninja
Effortless Set up, Powerful Outcomes
Everything you need to enhance your team’s efficiency and finally feel proactive, all up and running in less than 30 minutes.
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Customizable monitoring and automation resolve routine issues before users notice
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Automated patching and software updates keep environments optimized
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Deep customization for MSPs that want granular policies, roles, and workflows
Frequently asked questions
What PSA and RMM does zofiQ Support
zofiQ supports ConnectWise, HALO, AutoTask, NinjaRMM, N-able and other leading providers.
Don't see your PSA or RMM? Let us know and we can let you know where it is on our roadmap.
What are AI agents?
An intelligent agent (IA) is an agent that perceives its environment, takes actions autonomously in order to achieve goals, and improves autonomously.
In the context of zofiQ, our Agents learn from your existing PSA, KB, and RMM data to learn how to better help your team or automate tasks such as triage, ticket remediation, and interacting with the tools you use every day.
Unlike RPA, agents don't require complex workflow building.
Is there a free trial available?
We do not offer a free trial, as we need to train zofiQ's AI Agents on your data. zofiQ is not like normal SaaS products that can be run without model training.
We, however, don't charge any onboarding or set-up fees.
What kind of support do you provide?
We take pride in offering robust customer support. Our dedicated support team is available 24/7 to address any queries or concerns. Additionally, we provide detailed documentation and tutorials for self-help.