Dive into the key features and benefits of ConnectWise SaaS Backup
No need to hop between platforms to manage different SaaS backups. Enjoy a single portal for securing your customers’ SaaS application data, including full Microsoft 365 workloads, SharePoint and Microsoft Teams, Microsoft Dynamic 365, Google Workspace, and Salesforce. ConnectWise RMM and ConnectWise Command users also have the option to backup Azure Active Directory, free of charge.
Full cloud data protection
Fully automated data protection for the core SaaS apps your clients depend on every day. Keep customer data safe and accessible at any time—even if the SaaS application is experiencing downtime.
Easy set up; Easy recovery
It’s an easy three-step-set up that allows TSPs to activate SaaS backup schedules and frequencies so you can simply forget about it. Recover application data, emails, files, and even metadata in seconds with just a few clicks.
Configurable retention
Keep the data retention for 12 months or choose to set a specific retention period for as little as 30 days or as long 99 years, depending on your clients’ backup needs.
Quickly find and restore
Unique preview capability that allows for quick confirmation files and emails found before initiating a full restore. Simply browse or search across all data and locate specific backups without having to load multiple snapshots to find exactly what you’re looking for.
Reliable backup and data protection across your clients’ SaaS environments
See how to deliver reliable, secure, and fast backup and disaster recovery to get your clients up and running after any data loss event in minutes, not days.
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Frequently Asked Questions (FAQs)
How do SaaS backup retention options (30 days to 99 years) affect storage usage and pricing per tenant?
Longer retention retains more versions and recovery points, which increases storage consumption. You can use the portal’s usage views to right‑size retention by tenant and workload based on compliance needs. Pricing is quoted per tenant, so we recommend confirming specifics with your Account Manager.
Can the preview‑before‑restore feature validate emails/files and metadata before we commit to a full restore across tenants?
Yes. Search, preview, and verify items, including key metadata, before you run a targeted or bulk restore, reducing rework and accidental overwrites.
What backup frequency controls are available in the SaaS backup portal, and how do we monitor job health across clients?
You can set schedules and frequencies per tenant and workload and monitor status, exceptions, and restore activity from a single portal for all clients.
What role‑based access controls exist so we can delegate SaaS backup restores safely to technicians—or even to customers?
You can assign least‑privilege roles to technicians and, if desired, grant scoped access for customer self‑service restores. All actions are logged for auditing.
How does SaaS backup handle downtime at the source app so we still meet recovery objectives?
Backups and restores are managed outside the production SaaS app, so you can search and recover from independent copies even when the source service is impaired.